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Job description
Remote LOA/Front End Processor
This role supports the loan officer and mortgage team by helping manage loans from intake through submission. The Remote LOA/Front End Processor will be responsible for borrower communication, documentation review, file preparation, front-end processing support, and coordination with all parties involved in the transaction. This position requires strong Encompass knowledge, prior processing experience, and solid product knowledge including FHA, VA, USDA, and non-QM loans.
Serve as the primary contact and liaison between borrowers, the loan officer, and internal and external parties throughout the loan process.
Handle borrower and in-house questions regarding loan status, documentation, and next steps to help ensure a smooth process and strong customer experience.
Collect borrower documentation and review income, assets, employment, credit, and other supporting documents for completeness and accuracy.
Review, organize, and prepare loan files for submission.
Track and help clear front-end conditions in a timely and accurate manner.
Communicate with borrowers, title companies, insurance agents, and third parties to obtain required items and keep files moving.
Monitor pipeline status and help identify issues that could delay progress.
Maintain accurate updates, notes, and documentation in Encompass throughout the life of the loan.
Support the loan officer with disclosures, compliance-related tasks, customer follow-up, scheduling, and general administrative support.
Gather and coordinate all documentation needed for processing, verifications, and underwriting.
Manage multiple active files while maintaining accuracy, urgency, and strong attention to detail.
5 to 8 years of mortgage experience.
Prior mortgage processing experience required.
Prior Loan Officer Assistant experience preferred.
Strong Encompass knowledge required.
Strong loan knowledge and mortgage process knowledge required.
Experience with FHA, VA, USDA, and non-QM loan products.
Ability to review and organize loan documentation with a high level of accuracy.
Strong pipeline management and condition management skills.
Strong communication and organizational skills.
Ability to work independently, meet deadlines, and manage multiple active loans.
