Membership Sales & Experience Associate Full Time

About The Position

Requirements

• 1+ years of customer service, sales, or membership-based experience preferred
• Strong communication skills: phone, in-person, tours, and presentations
• Comfort engaging with diverse populations
• Organized, detail-oriented, and able to manage multiple tasks
• CRM experience preferred; experience with Daxko Operations is a strong plus (training provided)
• Bilingual (Spanish/English) a strong plus
• Interest in youth programs, fitness, wellness, recreation, or community services
• Sales & Outreach: Confident engaging prospects, conducting tours, and guiding conversations that lead to membership growth.
• Customer Service: Provides warm, responsive, solutions-oriented support to members and families.
• Communication: Clear, friendly, and professional in person, by phone, and in writing.
• Organization & Follow-Through: Manages leads, tasks, and details accurately while keeping Daxko records up to date.
• Team Collaboration: Works well with program, membership, and operations teams to ensure seamless member experiences.
• Adaptability: Handles a fast-paced environment with flexibility, initiative, and a positive attitude.
• High school diploma or equivalent required; some college or relevant certifications preferred.
• An equivalent combination of education and significant leadership experience in membership-driven health and wellness programs will be considered.
• Valid NYS Driver’s License
• CPR and First Aid Certification (or willingness to obtain upon hire)
• Strong communication skills and the ability to engage effectively with children and families
• Positive, team-oriented attitude and a commitment to creating inclusive learning environments
• Advanced familiarity with technology tools such as email, Microsoft 365, Google Workspace
• Demonstrated commitment to upholding the YWCA’s mission of equity, empowerment, and inclusive programming.

Nice To Haves

• Bilingual (Spanish/English) a strong plus
• CRM experience preferred; experience with Daxko Operations is a strong plus (training provided)
• Some college or relevant certifications preferred.
• An equivalent combination of education and significant leadership experience in membership-driven health and wellness programs will be considered.
• Willingness to obtain CPR and First Aid Certification upon hire

Responsibilities

• Promote and sell YWCA memberships through tours, outreach, follow-up calls, and relationship-building
• Meet and exceed quarterly membership sales and conversion goals
• Build and manage a pipeline of inquiries, warm leads, and referral prospects
• Track leads, conversions, renewals, and cancellations in Daxko, the YWCA White Plains’ CRM
• Cross-sell Activity Center programs (Gymnastics, Aquatics, YW Access, etc.)
• Support new-member onboarding and retention strategies
• Identify potential community partners (schools, businesses, health providers, civic groups) to expand awareness and generate leads
• Attend community events, fairs, expos, and tabling opportunities to promote the Activity Center
• Represent the YWCA at outreach events with professionalism and confidence
• Coordinate with partners to host information sessions, presentations, or membership drives
• Support open houses, special events, and seasonal membership promotions
• Deliver a warm, inclusive, professional member experience at every interaction
• Respond promptly to questions, concerns, and account needs
• Provide clear, accurate information about schedules, memberships, pricing, and programs
• Assist with retention strategies, including new-member check-ins and follow-ups
• Greet and check in members, guests, and program participants
• Answer phones, manage general inquiries, and support daily facility flow
• Process payments, update accounts, and maintain accurate records in Daxko
• Maintain a clean, organized, welcoming front desk environment

Benefits

• Quarterly sales commission opportunities