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About The Position
The St. Louis Public Library is seeking an IT Specialist to join the Technology Department. The IT Specialist plays a fundamental role in supporting key services offered by the Library. Responsibilities include maintaining staff and publicly-accessible desktop software and ensuring applications are up-to-date. An ideal candidate is someone who takes initiative while exercising sound technical judgment and is enthusiastic about helping people.
Requirements
- Associate’s degree or equivalent
- 1- 3 years of Technology work experience required
- Mac experience preferred
- Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users
- An ability to prioritize and multitask, troubleshoot, and problem solve
- Strong organizational skills and attention to detail
- An ability to work well as a team member
- Windows 11 desktop systems
- Google Workspace
- Microsoft Office Suite
- Hardware support
Nice To Haves
- Mac experience preferred
Responsibilities
- Install, update, document, and test graphic design and audio/video production software for the Library’s Creative Experience spaces
- Configure, test, and schedule new image deployments to computers using System Center Configuration Manager (SCCM) software
- Apple device Administration, including Mac OS and mobile devices
- VoIP phone and mobile device management
- User Management: Manage domain and email accounts
- Configure and ensure successful completion of client backups
- Investigate and resolve incidents, including Windows update errors and malware alerts
- Assist with projects as needed
Benefits
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- 457(b) Deferred Compensation Plan
