Data Verification Specialist Full Time

Employment Type: Permanent

Location: Calgary, Canada

Reporting To: Head of ESG and Validation

Description

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Reporting to the Data Verification Manager this individual is responsible for the verification of customers’ submitted information, as per Veriforce and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email and phone as required.

What That Means Day-to-day

• Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
• Provide high-quality customer support in relation to incoming emails and/or phone calls
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• General troubleshooting, as well as observation and communication of errors within the Veriforce platforms.

What You’ll Need To Be Successful

• 2-5 years of customer service experience, a plus
• Must possess a high school diploma or GED
• Fluent in written and spoken English
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
• Ability to understand and follow directions and complex policies and procedures.
• Capacity to multi-task and perform repetitive tasks.
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency.
• Proficient at problem solving, strong analytical and organizational skills.
• Comfortable with resolving conflicts.
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment.
• Previous experience in data entry and document analysis is an asset.
• Health and Safety experience is an asset

What You’ll Get In Return

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

>🧠 Integrated mental health & wellbeing support

>🌴 Vacation – starting at 3 weeks

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage

> 😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

>🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self To Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What You Can Expect If You Apply

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.