Customer Success Partner, Enterprise Full Time

This senior customer-facing role is dedicated to helping large enterprise organizations transform their learning and development strategies through a collaborative SaaS platform. You will act as a strategic advisor to key stakeholders, aligning business objectives with scalable digital training programs that drive measurable impact. The role combines deep account ownership with high-level consulting, focusing on usage optimization, expansion opportunities, and long-term value realization. You will operate in a fast-paced, remote-first environment where cross-functional collaboration and customer impact are central to success. By translating platform adoption into tangible business outcomes, you will play a key role in customer retention and enterprise growth. This position is highly strategic, requiring both analytical rigor and strong relationship-building capabilities.

Accountabilities

• Manage a portfolio of enterprise customers and serve as their primary strategic partner for long-term success and expansion.
• Define and execute customer success strategies aligned with organizational learning and development goals.
• Analyze platform usage, adoption metrics, and customer KPIs to identify risks, opportunities, and growth potential.
• Lead executive-level engagements including QBRs, strategic roadmap discussions, and value realization reviews.
• Collaborate with key account managers, product teams, and internal experts to support renewals and enterprise expansion.
• Identify at-risk accounts and implement proactive retention strategies to reduce churn and strengthen engagement.
• Develop and document enterprise-level use cases and success frameworks to drive repeatable impact across clients.

Requirements

• Minimum 3 years of experience in Customer Success, Account Management, or similar SaaS client-facing roles.
• Experience in HR Tech, Learning Management Systems, or enterprise SaaS environments strongly preferred.
• Proven ability to manage complex enterprise accounts and drive adoption across large organizations.
• Strong understanding of Customer Success KPIs, usage analytics, and value-based engagement models.
• Excellent communication and stakeholder management skills, including experience working with senior executives.
• Strong analytical and problem-solving abilities with a consultative, customer-first mindset.
• Bachelor’s degree or equivalent professional experience.

Benefits

• Competitive compensation package including base salary, variable incentive pay, and equity
• Comprehensive health insurance coverage starting from day one
• Employer-matched retirement savings plan
• Flexible remote-first work environment with adaptable working hours
• Generous paid time off, including unlimited vacation and sick leave
• Parental leave and family support benefits
• Professional development opportunities through internal learning platforms
• Strong diversity, equity, and inclusion programs with active employee resource groups
• CSR initiatives focused on social and environmental impact

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.