Associate Customer Operations Manager Full Time

This is an exciting opportunity for a relationship-driven and analytically minded professional to join a fast-growing global SaaS environment transforming the future of work. In this role, you will serve as a trusted partner to clients, helping them optimize their experience while driving long-term engagement and growth. You will collaborate across customer success, operations, onboarding, and sales teams to deliver strategic support and solve complex business challenges. The position offers exposure to international operations, AI-powered platforms, and high-impact customer interactions in a dynamic remote-first environment. Ideal candidates thrive in fast-paced settings, enjoy working with data and people equally, and are motivated by creating meaningful business outcomes. This role is perfect for someone looking to accelerate their career in customer operations, client success, or business growth within a globally distributed company.

Accountabilities

• Build and maintain strong relationships with client accounts, acting as a trusted advisor throughout the customer journey.
• Guide clients through platform adoption, onboarding processes, and operational best practices to maximize value and long-term engagement.
• Identify growth opportunities within existing accounts while proactively addressing challenges, reducing churn risks, and improving customer satisfaction.
• Collaborate with cross-functional teams including Account Executives, onboarding specialists, customer success teams, and support functions to ensure seamless client experiences.
• Analyze customer data and operational trends to deliver actionable insights and strategic recommendations.
• Support product adoption initiatives by educating clients on platform capabilities and aligning solutions to their evolving business needs.
• Advocate internally for customer needs and feedback, helping improve products, processes, and service delivery.
• Manage multiple customer requests and operational priorities in a highly dynamic, fast-paced environment.

Requirements

• 1-3+ years of experience in customer-facing roles such as customer success, operations, client support, account management, or related functions.
• Strong relationship-building and communication skills with the ability to manage complex client interactions professionally and empathetically.
• Ability to prioritize and manage a high volume of requests while maintaining attention to detail and service quality.
• Analytical mindset with comfort interpreting data, identifying trends, and translating insights into recommendations and solutions.
• Experience working in fast-growth startups, payroll companies, consulting firms, investment banking, private equity, or similarly demanding environments is considered an asset.
• Self-starter mentality with strong adaptability, resilience, and problem-solving capabilities.
• Collaborative approach with the ability to work effectively across multiple teams and stakeholders.
• Demonstrated ability to thrive in high-responsibility environments with evolving priorities and operational complexity.
• Curiosity, growth mindset, and passion for driving customer impact in a global technology environment.

Benefits

• Competitive compensation and total rewards package.
• Stock grant opportunities depending on role and employment status.
• Flexible remote-first work environment with optional coworking access.
• Additional country-specific perks and benefits.
• Opportunity to work within a globally distributed and multicultural team.
• Exposure to innovative AI-powered HR and payroll technologies.
• Career growth opportunities in a rapidly scaling international SaaS company.
• Inclusive and diverse workplace culture focused on collaboration and continuous learning.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.