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About The Position
The Building Support Worker duties are primarily front desk, customer service and security duties for a building.
Requirements
- One year property security experience.
- Excellent problem solving and conflict resolution skills.
- Experience working with low-income people.
- Experience working with a diverse population.
- Able to read, write and communicate in English.
- Basic computer skills.
- Must have reliable transportation.
- Must pass criminal background checks and drug screening tests.
Nice To Haves
- Experience in working in human services, customer service or related fields.
- Administrative experience.
Responsibilities
- Foster a safe, clean and peaceful environment.
- Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
- Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
- Enforce house rules and guest policies.
- Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
- Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
- Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.
- Walk the perimeter of the building once an hour and each floor, as applicable.
- Work cooperatively with case managers, office and maintenance staff, and visiting providers.
- Refer residents to case managers and other staff as appropriate.
- Respond to residents’ concerns and questions regarding the building.
- Respond and implement fire/emergency procedures, as needed.
- Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
- Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
- Engage with assigned training and comply with training deadlines.
- Foster a clean and safe environment.
- Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
- Other duties as assigned.
Benefits
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees (through OPEIU8)
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
