Head of Strategy and Operations – GBH Full Time

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

This newly created role, based in Toronto, reports to the General Manager – International Markets Expansion. The position will focus on the expansion Initiative and play a pivotal role in shaping and implementing strategic priorities. As a key business partner, you will help design and implement initiatives that drive customer-centric transformation, improve business performance, and increase enterprise value.

Key Responsibilities

• Strategic Partner to Leadership: Work closely with leadership as a trusted advisor, supporting long-term goal setting, annual operating plans, and ongoing business operations.
• Driving Strategic Initiatives: Lead high-impact, cross-functional projects by crafting structured project plans, timelines, and clear accountabilities to tackle sophisticated business challenges.
• Operational Excellence: Be responsible for day-to-day business operations, establish measurement frameworks, and supervise progress against targets in collaboration with Finance and Analytics through regular reporting .
• Executive-Ready Results: Partner with cross-functional teams to prepare high-quality outputs for senior partners, including ELT and Board-level presentations.

Job Requirements

We are looking for a driven, strategic problem solver with strong business sense and operational competence. You thrive in fast-paced, dynamic environments and can influence and collaborate across teams and levels.

You Will Bring

• Demonstrated experience leading projects from concept to execution within large, complex organizations (strategy background preferred).
• Strong analytical skills with proven track record in managing metrics that drive measurable business performance.
• Track record of delivering outcomes and navigating ambiguity.
• Excellent communication skills — both written and visual — with the ability to craft compelling narratives and gain trust at all levels.
• Expertise in project/program management, with success leading multiple complex initiatives on time and within budget.
• Advanced Excel (modeling, pivot tables, statistical functions) and PowerPoint capabilities combined with basic AI uses
• High attention to detail, strong organizational skills, and a problem-solving mentality.
• Comfort with data, analytics, and modeling; willingness to “roll up your sleeves” to get the job done.
• Ability to build relationships across diverse teams and geographies, with a highly inclusive mentality.
• Experience in ecommerce/marketplaces is a plus.

Additional Details

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility.

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