QUALITY & COMPLIANCE MANAGER Full Time

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next. 

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way. 

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities. 

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT THE ROLE

As Quality & Compliance Manager, you’ll lead Herschel’s global approach to product quality and compliance, ensuring integrity from early development through production and into market. Reporting to the VP of Product Sourcing, this role is responsible for upholding the highest standards across safety, durability and regulatory requirements, while enabling the speed and innovation our product teams are known for.

With the autonomy to evolve global testing protocols, manage key third-party partnerships, and oversee corporate social responsibility (CSR), you’ll play a critical cross-functional role in building scalable systems, mitigating risk, and protecting the reputation of the brand across all categories.

We value in-person collaboration and connection, so our teams come together in our Vancouver HQ office Monday – Thursday, with the flexibility to work from home on Fridays unless there’s a need to be hands-on with product. 

A DAY IN THE LIFE 

Working closely with Product Design, Product Development, Sourcing, and external manufacturing teams, the Quality & Compliance Manager will be responsible for the following:

• Create and implement company standards (RSL, QA/QC, Performance and Labelling) for each product category based on industry best practices and global regulations.
• Monitor ever-changing international regulations and manage the development and implementation of process changes to meet new legislation and company standards.
• Lead comprehensive product testing programs, including chemical, physical, and durability assessments across all categories and manage 3rd party labs & services.
• Partner with manufacturing partners in Vietnam, Cambodia, Indonesia, and China to build internal capability in quality systems and compliance awareness.
• Analyze returns, claims, and failure data to identify trends and implement proactive corrective action plans with factories.
• Manage 3rd party audits & 3rd party inspection services to monitor social compliance audits, product quality and in-line production quality control.
• Update cross-functional teams on Herschel’s partnerships non-compliance, proactively providing solutions and escalating issues to senior management as required.
• Build and manage scalable digital systems for tracking compliance, testing, and restricted substances (RSL/MRSL) and sustainability.
• Act as an internal consultant for Sourcing, Product Management, and Development to ensure company requirements are properly implemented through testing plans.
• Monitor & maintain EPR regulatory compliance, & support sustainability measures and CSR initiatives in the company.

DELIVERABLES & KPIs

• Maintain compliance with global safety and chemical standards (CPSIA, REACH, Prop 65, etc.) across all markets.
• Achievement of reduction targets for factory failure rates and consumer returns through successful corrective action plans.
• Successful implementation of dashboards and KPIs to provide real-time visibility into vendor and product performance.
• Ensure 100% visibility into factory social compliance audit status for the global supply chain.

ABOUT YOU

• Significant experience in product quality, compliance and technical development within the fashion industry is essential
• In-depth working knowledge of garment and textile manufacturing processes, factory evaluation techniques, and vendor compliance requirements.
• Deep knowledge of global compliance standards, including CPSIA, REACH, Prop 65, GPSR, and GB standards.
• A degree or diploma in Quality Management, or a related technical field, is an asset.
• In-depth working knowledge of garment and textile manufacturing processes, factory evaluation techniques, and vendor compliance requirements.
• Strong understanding of soft-goods construction, physical testing methodologies, and restricted substances (RSL/MRSL).
• Proven experience in implementing and scaling quality and compliance systems (PLM experience preferred).
• Strong ability to develop relationships with cross-functional partners and communicate clearly across time zones and cultures.
• Analytical mindset with experience using data to drive decisions and process improvements.
• Experience with sustainability compliance (EPR, packaging regulations, PFAS) is a significant asset.
• Familiarity with licensed product requirements (e.g., brand standards for partners like Apple or LEGO).

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $100,000 – $112,000 depending on level of experience. 

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits
• Competitive vacation policy + extra floating days
• Transit subsidy
• Maternity leave top-up for birthing and non-birthing parents
• Employee assistance program
• Professional development subsidy
• Product discount and giveaways
• Free fruit, snacks and beverages
• Social clubs and creative workshops
• Weekly happy hour
• Various social events throughout the year
• Industry discounts
• A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.