Technical Operations Analyst Full Time

About GTA GSM

GTA GSM is a logistics and transportation company specializing in air freight, e-commerce logistics, customs clearance, small parcel shipping, and operational delivery solutions across Canada and global markets. We support retailers, e-commerce brands, and logistics partners through fast-moving, technology-enabled operations focused on visibility, reliability, and customer experience.

Our team operates in a dynamic environment where collaboration, adaptability, and problem-solving are key. GTA GSM is focused on delivering scalable logistics solutions while continuously improving operational efficiency and service quality for our customers and partners.

About the Role

GTA GSM is hiring a Technical Operations Analyst to support and improve business-critical logistics applications, reporting, integrations, and day-to-day technology operations. This is a hands-on role for someone who is comfortable working directly with a .NET application, troubleshooting production issues, using SQL to investigate data and performance problems, supporting reporting tools, and translating operational needs into practical technical improvements.

The ideal candidate has breadth across application support, light-to-moderate .NET development or code-level troubleshooting, database work, BI/reporting support, cloud operations, documentation, and stakeholder communication. This role is well suited for a self-starter who can take ownership of issues from intake through resolution, work independently in a lean environment, and know when to escalate, document, or bring in additional technical support.

What You Will Do

• Monitor and support the stability, availability, and performance of internal business applications and related data/reporting workflows.
• Work directly with a .NET-based business application, including code-level investigation, troubleshooting, and small enhancements or bug fixes where appropriate.
• Investigate and troubleshoot application errors, slow queries, failed reports, data issues, access issues, integration problems, and user-reported workflow issues.
• Write, review, and troubleshoot SQL queries, views, stored procedures, reporting datasets, and scheduled data jobs.
• Support and improve Power BI dashboards, datasets, report refreshes, and business reporting processes.
• Assist with application releases, configuration changes, testing, user acceptance support, deployment coordination, and post-release validation.
• Support cloud-hosted application environments, preferably in Microsoft Azure, including basic monitoring, configuration, access controls, and operational troubleshooting.
• Work with operations, customer service, finance, and management stakeholders to clarify issues, prioritize fixes, and communicate progress clearly.
• Document support processes, common issues, runbooks, release notes, configuration details, and troubleshooting steps.
• Coordinate with internal users, external vendors, and technical partners when issues span multiple systems or integrations.
• Identify recurring issues and recommend practical improvements to reduce manual work, improve reliability, simplify workflows, and increase self-serve reporting capability.

What We Are Looking For

• 3-5+ years of experience in technical operations, application support, application development/support, systems analysis, data/BI support, platform support, or a similar hands-on technical role.
• Hands-on experience supporting or working with .NET applications, ideally including C#, ASP.NET, .NET Core, .NET Framework, or a comparable web application stack.
• Strong working knowledge of SQL Server or comparable relational databases, including query writing, troubleshooting, and basic performance tuning.
• Experience supporting reporting or BI tools, ideally Power BI, including dataset refreshes, report validation, and data quality troubleshooting.
• Experience supporting cloud-hosted applications or environments; Microsoft Azure experience is preferred.
• Comfort troubleshooting business-critical systems where reliability, data accuracy, user impact, and timely communication matter.
• Self-starter mindset with the ability to take ownership, investigate ambiguous problems, make practical recommendations, and follow through without needing a large support team around you.
• Ability to understand business processes and translate user problems into clear technical requirements or support actions.
• Strong documentation habits and a disciplined approach to change management, testing, and follow-through.
• Clear communication skills with both technical and non-technical stakeholders.

Technical Skills

• .NET / C# application support or development experience, including comfort reading application code, reviewing logs, and helping diagnose application behavior.
• SQL Server, T-SQL, relational database concepts, query troubleshooting, and data validation.
• Power BI or comparable BI/reporting tools.
• Microsoft Azure or comparable cloud platform operations.
• APIs, integrations, scheduled jobs, data pipelines, or file-based data exchange processes.
• GitHub or other source control tools; basic understanding of branching, pull requests, release, and deployment workflows.
• Excel and operational reporting workflows, including data imports/exports and reconciliation tasks.

Nice to Have

• Experience in logistics, transportation, parcel, warehousing, customs, supply chain, or other operationally intensive environments.
• Experience with application monitoring, incident management, root-cause analysis, or ITIL-style operational practices.
• Experience with Azure Data Factory, API troubleshooting, integration platforms, or automation tools.
• Experience making small application enhancements, bug fixes, or configuration changes in a controlled production environment.
• Experience supporting internal operations teams, customer service teams, finance/reporting teams, or management dashboards.

Best Fit Candidate

This role may be a strong fit if you are a practical, hands-on technical professional who likes solving real operational problems and wants ownership over the systems you support. You do not need to be a pure software developer, but you should be comfortable working directly with application code, databases, reports, cloud environments, integrations, and business users.

GTA GSM is looking for someone with an ownership mentality: curious, resourceful, organized, and comfortable being one of the primary technical points of contact in a lean operating environment. The right person will be able to investigate unfamiliar issues, ask good questions, propose workable solutions, and steadily improve reliability over time.

You should enjoy a role where priorities can shift, business users rely on timely support, and the goal is to make systems more stable, reliable, and useful for day-to-day operations. This is not a narrow help-desk role or a narrow reporting-only role; it requires breadth, creativity, and follow-through.

What Success Looks Like

• Internal users have clearer support paths, better communication, and faster resolution of common system and reporting issues.
• Recurring performance, reporting, and data reliability issues are identified, documented, prioritized, and reduced over time.
• Core dashboards and reports are more reliable, easier to validate, and better aligned to business needs.
• Application changes, bug fixes, and releases follow a more consistent process with testing, documentation, and stakeholder sign-off where appropriate.
• Operational documentation, runbooks, and troubleshooting procedures are created and maintained.

Benefits

• Extended health care
• Vision care
• Dental care
• Life insurance