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We are seeking a dedicated Tele Counselor with 2-3 years of experience to join our team in Andheri West, Mumbai. The ideal candidate will communicate effectively over the phone to provide guidance and support to clients. This is a full-time, office-based position.
Key Responsibilities:
1. **Client Interaction**: Engage with clients through phone calls, listen to their concerns, and provide appropriate support and guidance.
2. **Information Sharing**: Explain program details, services, and procedures to clients clearly, ensuring they understand their options and next steps.
3. **Follow-Up**: Maintain regular follow-up with clients to ensure their needs are met and to help them stay on track with their goals.
4. **Data Management**: Keep accurate records of all client interactions and update the database with relevant information to ensure smooth communication within the team.
5. **Coordination with Team**: Work closely with other team members to ensure consistent messaging and improve client satisfaction.
Required Skills and Expectations:
The ideal candidate should be a female with a minimum of a 12th-grade educational qualification. Strong communication skills, both verbal and written, are essential, along with the ability to empathize and build rapport over the phone. Candidates should demonstrate excellent listening skills, a positive attitude, and the ability to handle challenging conversations with professionalism. Proficiency in computer usage and basic knowledge of data entry is also expected. A proactive approach to problem-solving and a commitment to helping clients achieve their goals is essential for this role.
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Experience
2 – 3 Years
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No. of Openings
1
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Education
12th Pass
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Role
Tele Counselor
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Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
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Gender
Female
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
Andheri west
