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About The Position
Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. As an Urban Rest Stop team member, you’ll provide onsite support to patrons. This job is 25% customer service, 10% administrative/computer work, and 65% cleaning.
Requirements
- Able to read, write and communicate in English.
- One year relevant experience i.e. cleaning and customer service.
- Ability to work effectively and respectfully with staff and patrons who represent diverse cultural, economic, social, and ethnic communities, sexual orientations, and physical and mental abilities.
- Ability to work in a busy, fast paced environment.
- Basic computer skills.
- Must have reliable transportation.
- Must pass criminal background check and drug screen.
Nice To Haves
- Previous home health aide, nursing/psychiatric aide, orderly, chore service, social service assistant/aide or janitorial experience of one year in a commercial, private, health or social service agency setting.
- Previous work experience in a comparable, social service environment, such as a Homeless shelter, Transitional Housing, multi-service center or other direct human services provision.
- Ability and experience in successful conflict resolution and de-escalation.
- Previous work experience and ability to work with Safe Harbors database.
Responsibilities
- Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
- Schedule appointments for daily use of the showers and laundry facilities.
- Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility.
- Provides personal assistance to patrons, when necessary.
- Distribute personal care items as requested and when donations are available.
- Distribute and monitor shower towel use and return, in accordance with agency procedures.
- Enforce Rest Stop Rules and Procedures, ensuring the safety and security of patrons and staff at all times.
- Mediate and de-escalate conflicts and model appropriate problem solving strategies.
- Implement Rest Stop Security Procedures, when necessary.
- Document all such incidents in Daily Log and submit Incident Report to URS Manager and all URS staff.
- Provide information to Urban Rest Stop patrons regarding resources etc as needed.
- Contact other community agencies when specific patron assistance is required, i.e. Public Health, and Seattle Police Officers.
- Must wear a mask at all times while on-site.
- Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise.
- Inform URS Manager of any incidents that occur as soon as possible, either formally via incident report or informally.
- Restock and sort consumable and cleaning supplies, ensuring a continuous supply for Rest Stop. Inventory to be secured and managed for best use of agency property and funds.
- Stock and sort donated and purchased hygiene supplies, such as: razors, diapers, toothbrushes, etc.
- Collect facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
- Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
- Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
- Engage with assigned training and comply with training deadlines.
- Clean the Urban Rest Stop in accordance with daily cleaning schedule.
- Maintain a high level of facility cleanliness at all times, including spot and emergency cleaning tasks.
- Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Team Leader.
- Works cooperatively with the Team Leader, URS Manager and volunteers to ensure the Urban Rest Stop success.
- Participate in staff meetings.
- Foster a clean and safe environment.
- Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
- Other duties as assigned.
Benefits
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees (through OPEIU8)
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
