Banking Center Manager (Full Time) – Midland, Wall St. Full Time

About The Position

Requirements

• Associate degree in business or a related field, or an equivalent combination of training and work experience.
• Thorough knowledge of Bank services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Minimum three years related experience in a financial institution.
• Minimum of two years supervisory experience.
• Strong interpersonal, leadership, and supervisory skills.
• Well organized.
• Ability to operate related computer applications and related business equipment.
• Attention to detail.
• Ability to maintain an effective and efficient workflow.
• Ability to apply logical or scientific thinking to define problems, collect data, establish facts and draw conclusions.
• Ability to interpret a variety of technical instructions and can deal with multiple variables.
• Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
• Ability to perform very simple algebra.
• Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
• Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to conduct training, communicates at panel discussions, and make professional presentations.

Responsibilities

• Directing and administering the operational efforts of the banking center.
• Ensuring that established policies and procedures are followed.
• Overseeing provision of a full range of services to customers and prospective customers.
• Ensuring that customers are promptly and professionally served.
• Training, directing, and supervising lobby and teller staff.
• Ensuring banking center transactions, expenses, and profitability are in line with Bank standards.
• Supervising work scheduling and workflow of daily routine operations.
• Ensuring banking center security by ensuring all security procedures are followed by associates.
• Ensuring that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Ensuring weekly logs are completed correctly.
• Insuring monthly and quarterly audit requirements are met.
• Supervising and assisting with customer service functions, including assisting in New Accounts and on Teller line as needed.
• Cross-selling Bank services.
• Implementing changes to established policies and procedures within the banking center.
• Ensuring that all banking center transactions are balanced at the close of each day.
• Overseeing individual accountability for the handling of cash and assisting Tellers in resolving balancing problems.
• Controlling and handling daily deposits in accordance with established policies and procedures.
• Periodically verifying cash in possession of Tellers and cash on the premises.
• Providing leadership through effective objective setting and communication.
• Directly supervising lobby and teller staff, ensuring high quality work and efficiency in operations.
• Determining work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducting regular meetings with banking center employees to inform and train, discussing areas needing improvement and changes in procedure.
• Ensuring that personnel are well trained in all phases of their respective jobs, completing orientation of new employees in overall banking center procedures, and performing cross training as necessary.
• Conducting security training.
• Ensuring that personnel are effective and optimally used.
• Tracking individual progress and conducting performance appraisals, formulating and implementing corrective actions as needed, and recommending promotions for associates as appropriate.
• Providing leadership training to associates seeking management opportunities.
• Approving all sick leave, vacation, overtime, and time sheets for each banking center associate, and keeping accurate payroll and attendance records.
• Ensuring that customer’s’ requests and questions are promptly resolved and handling customer’s complaints.
• Ensuring that customers are informed of Bank services and policies, and counseling customers regarding their financial needs and services requested.
• Ensuring that the Bank’s quality reputation is maintained and projected.
• Ensuring that banking center operations are well coordinated.
• Insuring deposit growth of the bank.
• Establishing sales goals/incentives to coincide with goals of the bank.
• Directing, coaching and leading staff’s participation in sales goals and incentive plans.
• Managing and overseeing expenses and pursuing cost-saving measures.
• Continually seeking ways to improve banking center operations and productivity to meet established goals.
• Preparing periodic banking center activity reports and making recommendations to management for improvements.
• Ensuring that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensuring that adequate supplies, forms, and equipment are available for personnel.
• Instituting prudent safety measures.
• Keeping management informed of banking center activities, progress toward established objectives, and of any significant problems, and requesting assistance when necessary.
• Filling in and performing duties in banking center positions as needed.
• Attending assigned training sessions and staying current on new operational procedures.