Testing Coordinator Full Time

About The Position

Requirements

• High school diploma or equivalent required
• 1-year prior healthcare experience preferred
• Knowledge of HIPAA and other healthcare related regulations
• Customer service focus
• Strong written and verbal communication skills
• Ability to develop and maintain professional relationships with patients, families, supervisors, and community members across diverse socioeconomic, educational, and demographic backgrounds
• Proficient in utilizing technology resources such as electronic health records (EHR), Microsoft Office, phone systems, and customer management platforms
• Highly organized and detail-oriented
• Collaborative and team oriented
• Flexible, adaptable, and able to move between tasks regularly
• Ability to prioritize workload and meet deadlines
• Ability to move about the office and occasionally transport items weighing up to 20 pounds.
• Ability to remain in a stationary position for extended periods (e.g., sitting at a desk)
• Frequent use of hands and fingers for typing, filing, and other administrative tasks
• Ability to use standard office equipment including laptop, phone, copier/printer
• Ability to read and interpret documents on a computer screen and/or in paper format
• Capable of communicating effectively in person, over the phone, and in written format
• Ability to communicate clearly and effectively in both verbal and written forms
• Able to participate in meetings and convey information accurately and professionally
• Ability to concentrate and pay close attention to detail for extended periods
• Capable of managing multiple tasks simultaneously and meeting deadlines
• Ability to maintain regular and predictable attendance

Nice To Haves

• None required

Responsibilities

• Follows multi -step scheduling procedure, providing support to both clients and providers as needed
• As needed, answers calls or other contact from patients; engages professionally, courteously, and with a high level of customer service with all individuals
• Identifies and resolves the client’s needs and issues as they arise to ensure quality patient service
• Follow Testing team protocol for handling inquiries as they arise
• Participates as an active member of the Assessments team
• Maintains positive, professional relationships with teams across the organization and with outside referral resources
• Quotes insurance price and provides brief explanation of benefits.
• Maintains working knowledge of the different types of testing provided and relevant patient time commitments to provide a comprehensive explanation to the patient and/or guardian
• As needed, follows up with patients to confirm arrival and/or reschedule as needed
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with best practices and regulatory agencies
• Communicates effectively within the organization, providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned