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About The Position
The Banquet Manager oversees the planning, coordination, and execution of all banquet and catered events at MacArthur Place Hotel & Spa, including weddings, corporate functions, social events, and special gatherings. This role ensures every event is delivered with precision, consistency, and a high standard of luxury hospitality service. Working closely with Sales, Catering, Culinary, and Food & Beverage leadership, this role ensures seamless execution from planning through completion. The Banquet Manager also supports broader Food & Beverage operations, including restaurant service, bars, poolside dining, in-room dining, and select off-property events within the company portfolio. This position plays a pivotal role in creating memorable, seamless, and elevated experiences that drive guest loyalty, encourage repeat business, and contribute to the hotel’s overall financial success.
Requirements
- 3–7 years of banquet, event, or Food & Beverage management experience
- Prior supervisory experience in luxury, boutique, or upscale hospitality required
- Hospitality Management or related training preferred (or equivalent experience)
- California Food Handler and Responsible Beverage Service (RBS) certification required or obtainable
Nice To Haves
- Proficiency with hotel systems (Opera, Delphi, or similar preferred)
Responsibilities
- Oversee setup, execution, and breakdown of all banquet and catering events
- Review Banquet Event Orders (BEOs) for accuracy and coordination across departments
- Lead pre-event meetings to align staffing, logistics, timing, and service flow
- Ensure seamless execution across all phases of each event
- Deliver luxury-level banquet service aligned with MacArthur Place standards
- Oversee service flow including arrival, food & beverage service, pacing, and presentation
- Maintain active floor presence to ensure service quality and guest satisfaction
- Ensure proper etiquette, presentation, and service recovery when needed
- Uphold beverage service compliance and service standards
- Hire, train, schedule, and supervise banquet servers, captains, bartenders, and setup staff
- Develop team members in refined luxury service standards and guest engagement
- Ensure grooming, uniform, and professional presentation standards are consistently met
- Lead by example as a positive, hands-on, and supportive presence during all events
- Maintain accountability for service execution, timing, and team performance
- Partner with Sales, Culinary, and Hotel departments to ensure seamless execution
- Coordinate with vendors including florists, décor, audiovisual, and entertainment providers
- Support seasonal programming, special events, and marketing activations
- Provide on-site leadership during events to ensure smooth operations
- Monitor banquet budgets, labor costs, and operational expenses
- Support forecasting, scheduling, and cost control initiatives
- Ensure accurate billing, reconciliation, and invoicing of all events
- Align staffing levels with event needs, service standards, and financial goals
- Ensure compliance with all health, safety, sanitation, and alcohol service regulations
- Enforce hotel SOPs including grooming, conduct, and operational standards
- Conduct regular inspections of banquet spaces and equipment
Benefits
- Employee discounts on hotel stays, dining, and spa services
- Opportunities for professional growth & advancement within MacArthur Place and its affiliated hospitality and winery portfolio
- Collaborative, team-focused work environment rooted in excellence and hospitality
