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About The Position
Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality.
Requirements
- High school diploma or GED required; additional college courses or CFT classes preferred.
- Experience in a customer service-related position.
- Understanding of debits/credits, either from a high school or college bookkeeping or accounting class, or from actual job experience.
- Strong communication and interpersonal skills.
- Strong aptitude in math and figure work.
- Prior PC experience.
Nice To Haves
- Previous cash handling experience preferred.
Responsibilities
- Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
- Consistently meet expectations of teamwork, punctuality and regular, reliable attendance.
- Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements and enters them into the computer.
- Cashes checks for customers and makes withdrawals after verifying signature identity and account balances.
- Accepts all types of loan payments and enters information into the computer appropriately.
- Processes night deposit bags and records proper information in the night deposit log. Also, makes adjustments, when necessary, after being verified by second individual.
- Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets.
- Balances cash daily and searches for outages, when necessary.
- Processes foreign currency purchases and sales.
- Makes a concentrated effort to resolve customer problems at every opportunity.
- Works with co-workers to ensure efficient operation of the teller line.
- Participates in the balancing of ATMs.
- Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000. Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy.
- Creates awareness about new and existing products and services, including electronic and web-based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions.
- Provides support to all branches as required by staffing needs.
- Assumes additional responsibilities, as requested.
Benefits
- Competitive salary
- Generous paid time off
- Paid holidays
- Dynamic work culture
- Fun work environment
- Weekly pay schedule
- 401K plan with dollar-for-dollar match
- Profit sharing bonus after two full calendar years of employment
- tuition reimbursement
- wellness incentives
