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About The Position
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.
Requirements
- High school graduate or equivalent.
- Understanding of Bank operations preferred.
- Proficiency in Mentor Program, All required training and webinars in 90-day plan, GS3 Program, Precision, Integrated Teller – Advanced functions (split, cash advance, CC, etc.), CTR/MIL understanding, IVIEW, Product Knowledge, SCO, ATM Balancing, WITS/Wires – min. domestic, Risk Management Skill, Dual Control.
- At least one year of related experience/cash handling preferred.
- Previous Teller experience preferred.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Nice To Haves
- Understanding of Bank operations.
- At least one year of related experience/cash handling.
- Previous Teller experience.
Responsibilities
- Perform Teller functions efficiently, effectively, and accurately.
- Represent the bank in a courteous and professional manner.
- Receive and process deposits.
- Receive and process loan payments.
- Cash checks and other negotiable instruments for clients.
- Examine documents for endorsements and negotiability.
- Process transfers between accounts.
- Sell traveler’s checks, official checks, and money orders.
- Process credit card cash advances.
- Verify and balance cash daily.
- Detect and resolve discrepancies promptly.
- Offer other Bank products to meet customer needs and strengthen the relationship.
- Maintain a record of no more than one proof error within a 30-day period.
- Consistently follow Teller procedures and adhere to compliance requirements.
- Operate online teller terminal.
- Maintain privacy of customer information.
- Assist area personnel as required.
- Assist with training or orientation as needed.
- Keep supervisor informed of area activities and of any problems or concerns.
- Complete required reports and records accurately and promptly.
- Attend meetings and training classes.
- Perform night drop functions as assigned.
- Perform related clerical duties as assigned.
- Ensure that work areas are clean, secure, and well maintained.
- Cross sell Bank products and services.