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About The Position
At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! The Surgical Coordinator plays a vital role in guiding patients through the entire surgical journey. Acting as a crucial liaison between patients, physicians, and surgical facilities, this role ensures that every step is handled with clarity, compassion, and professionalism.
Requirements
- Dependable transportation required to travel to other offices as required
- Must be flexible with traveling to various locations
- Ability to pay attention to detail
- Ability to maintain confidentiality
- The ability to seek instruction in areas where he/she is not knowledgeable
- The ability to recognize inconsistencies
- Excellent verbal communication skills
- Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
Nice To Haves
- College degree including business-related courses (sales/marketing emphasis preferred).
- One to two years of ophthalmic/optometric experience preferred.
- One to two years of sales experience preferred.
Responsibilities
- Meet one-on-one with patients to explain surgical procedures, discuss potential risks and expected outcomes, and review available options, especially for elective procedures like cataract lens choices. Ensure patients make informed decisions about their care.
- Schedule all aspects of the surgical journey, including surgery dates, pre-operative appointments, and post-operative follow-ups with the surgeon or referring doctor.
- Ensure all necessary paperwork is completed accurately, including operative and facility consents, medical histories, transfer of care letters, and surgical charts. Prepare and organize pre- and post-op kits.
- Verify medical benefits, obtain insurance pre-certifications and authorizations, discuss out-of-pocket costs and financing options (e.g., CareCredit), and collect payments.
- Serve as the main point of contact for patients, addressing questions and concerns via phone or in-person. Maintain professional communication with surgical facilities, surgeons, and referring optometrists to ensure a seamless process.
- Maintain a process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, and educational materials.
Benefits
- medical
- dental
- vision
- 401k plan
- long-term disability
- life insurance
- No nights or weekends = work/life balance
- Paid uniforms
- Paid vacation and holidays (+ two floating holidays)
- Tuition reimbursement opportunities
- Referral bonus opportunities
- Discount on designer eyewear
- Paid certified accreditation program