Social Media Account Coordinator Full Time NEW

Duarte Group is a social media marketing agency that’s all about creativity, community, and delivering results. 

We’re a remote, woman-owned, all-women team who love what we do and who we do it for. We’re vibrant, passionate, and focused on collaboration, all while making a real difference for our clients. We get results, give back consistently to our community, and do great work for great people. 

And… we’re hiring!

As our Account Coordinator, you will support the day-to-day operations of client accounts across client communication, reporting, influencer partnerships, publishing workflows, and internal organization. You’re someone who is extremely organized, proactive, detail-oriented, and thrives in a fast-paced, communication-heavy environment.

This role works closely alongside Account Managers, the content team, and leadership to help ensure projects, communication, and deliverables move smoothly from planning to publishing. 

This full-time, permanent position is remote, with one day per month in our Hamilton, Ontario office. You’ll work 9am-5pm EST, with occasional nighttime and weekend hours.

KEY RESPONSIBILITIES:

• Support Account Managers with day-to-day client communication, organization, and account coordination across Slack and email
• Manage ongoing client updates, content sharing, deck distribution, follow-up communication, and post-meeting reports for assigned accounts
• Support influencer partnership coordination across multiple campaigns, including outreach, organization, communication, approvals, tracking, timelines, and reporting
• Assist with maintaining organized workflows, approvals, timelines, deliverables, and internal processes across multiple client accounts
• Support daily social media operations, including publishing workflows, manual post publishing, Instagram Story sharing, Link in Bio updates, Story Highlight maintenance, and quarterly hashtag/keyword updates
• Build and organize monthly meeting decks, reporting presentations, meeting notes, and supporting materials for client and internal meetings
• File and organize incoming client assets
• Manage multiple accounts and competing priorities simultaneously while maintaining strong attention to detail and proactive communication
• Stay current on social media trends, platform updates, and industry best practices to support ongoing client success

SUCCESS IN THIS ROLE LOOKS LIKE:

• Clients feel informed, supported, and taken care of
• Internal teams receive organized communication, assets, and meeting information
• Deliverables, updates, and workflows are completed accurately and on time
• Influencer partnerships are organized, well-communicated, and executed smoothly
• Projects move efficiently from planning to publishing with strong attention to detail
• Team members can rely on you to proactively communicate updates

REQUIREMENTS:

• 1-3+ years of experience in social media marketing, communications, account coordination, marketing operations, or related fields
• Previous agency experience is considered a strong asset
• Strong understanding of organic social media strategy across Instagram, Facebook, TikTok, LinkedIn, X, YouTube, Pinterest, Google Business Profile, Reddit, and emerging platforms
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously
• Comfortable working in fast-paced, deadline-driven environments
• Experience coordinating projects, timelines, approvals, or client communication workflows
• Experience using social media management and reporting tools such as HeyOrca, Sprout Social, Canva, or similar platforms is considered an asset
• Strong problem-solving skills and ability to communicate proactively when challenges arise
• Comfortable collaborating closely with internal teams in a remote work environment
• Must be located in the Greater Toronto/Hamilton Area, as one day per month will be required in-office in Hamilton, Ontario
• A team player and self-starter — the ideal candidate is proactive, adaptable, organized, easy to work alongside, and gets the job done on time, every time

Duarte Group Inc. celebrates diversity in both its programming and workforce. We encourage applications from individuals of all backgrounds who are eligible to work in Canada. 

We look forward to meeting you!