ServiceNow QA Test Analyst Full Time NEW

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Quality Assurance | Service Management Technology / Global Enterprise Technology ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are following governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• The Quality Assurance Specialist plays a critical role in ensuring the delivery of high-quality software solutions by leading testing efforts, maintaining QA standards, and collaborating across teams to support the full software development lifecycle (SDLC). This role champions customer-centricity, operational excellence, and continuous improvement within a high-performance, inclusive environment.
• Oversee the quality control team, provide guidance and training on QA standards and best practices.
• Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use.
• Develop and implement QA processes, standards, and best practices.
• Provide support and guidance to stakeholders on QA tools and methodologies
• Schedule and approve project releases into the QAT environment
• Execute System Integration Testing (SIT) and manage defect tracking.
• Lead and coordinate User Acceptance Testing (UAT), including resource and environment management
• Maintain regression and automation test suites using ATF; integrate them into project testing plans as needed.
• Obtain test evidence and UAT sign-off; coordinate release readiness and change submissions.
• Assess QAT projects for release risk, including code overlap and environmental impact.
• Evaluate test results, resolve defects with development teams, and escalate critical issues.
• Recommend production releases based on QA outcomes and risk assessments.
• Identify opportunities to enhance QA processes and optimize workflows.
• Proactively apply new knowledge and recommend process improvements.
• Contribute to ongoing project reviews and recommend enhancements.
• Actively collaborate on Agile project teams throughout the SDLC.
• Ensure business and technical requirements are met.
• Coordinate with Business Analysts, Scrum Masters, and external service providers.
• Train junior analysts on systems, environments, standards, and methodologies.
• Provide coaching, feedback, and support on team objectives and conflict resolution.
• Share application and process expertise across the QA team.
• Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Understand and apply the Bank’s risk appetite and culture in daily decisions.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Strong understanding of QA methodologies, tools, and best practices.
• Experience with manual and automated testing.
• Familiarity with banking applications and system integration.
• Ability to manage multiple stakeholders and conflicting priorities.
• Excellent communication, leadership, and problem-solving skills.
• Agile project experience and SDLC knowledge.
• Incident Management, Problem Management, Change Management, Release Management
• Service Request Management, Service Portal, Knowledge Management
• Hardware Asset Management (HAM), Software Asset Management (SAM)
• Configuration Management Database (CMDB), Cloud Discovery and Optimization
• Vulnerability Management
• A degree in computer science, IT Business/Management, or an engineering related discipline (preferred)
• 5+ years of experience in Quality Assurance, Including both manual and automation testing.
• Proven experience in a leadership role within QA or testing teams.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.