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About The Position
We are seeking a highly experienced Senior Product Manager to own and elevate the ongoing care experience for Circle Medical patients. This role sits at the heart of what makes Circle Medical meaningful: the relationship between a patient and their care team, and everything that makes that relationship easy, trustworthy, and effective over time. Getting a patient to their first appointment is only the beginning. To have a real impact on patient health outcomes, we need to ensure patients are fully supported throughout their care journey — from the moment after they book to when their first appointment ends, and through follow-up care, repeat visits, and long-term provider relationships. You’ll own the full post-booking lifecycle: check-in, in-appointment experience, post-visit follow-up (including messaging, lab, and prescription workflows), and all the touch points that keep patients engaged, informed, and coming back. This is a high-impact, broad-scope role working across mobile app, web portal, and back-end engineering teams. Every improvement you make translates directly into better patient outcomes and stronger provider relationships across Circle Medical’s growing patient base.
Requirements
- 5+ years of product management experience building consumer-facing digital products; healthcare experience required.
- Familiarity with HIPAA and healthcare compliance as it applies to patient communications and data.
- Demonstrated experience owning ongoing engagement product surfaces — you understand that retention and lifecycle are as important as acquisition.
- Strong analytical skills: comfort with tools like Amplitude or Looker; ability to use data to uncover user needs, measure outcomes, and drive prioritization.
- Startup scrappiness and comfort in fast-moving environments — you can navigate ambiguity and move quickly.
- Proven ability to ship high-quality mobile and web experiences and collaborate effectively with cross-functional engineering and design teams.
- Excellent communication skills with the ability to influence without authority across clinical, operational, and technical stakeholders.
- A track record of owning outcomes, not just outputs — you care deeply about whether the thing you shipped actually moved the needle for patients.
- AI familiarity and a builder mindset — comfortable using tools like Cursor and Claude Code to answer questions, prototype, and accelerate execution.
- Experience operating within an agile development lifecycle (e.g., sprint planning, backlog management, iterative discovery/delivery) in close partnership with engineering and design.
Nice To Haves
- Hands-on experience with API-based products, mobile infrastructure, or clinical data integrations (labs, Rx, EHR).
- SQL proficiency for ad-hoc analysis, data validation, and troubleshooting patient funnel issues.
- Experience working on video/real-time communication products (e.g., telehealth, live chat) is a strong plus.
Responsibilities
- Own the product strategy and roadmap for the full post-booking patient experience, from appointment preparation and check-in through repeat visits and long-term care continuity.
- Define and relentlessly improve the in-appointment experience, including video visit quality, patient-provider communication tools, and real-time support flows.
- Drive engagement and retention strategies that keep patients returning for follow-up visits and building meaningful, lasting relationships with their Circle Medical provider.
- Minimize drop-off and friction across key lifecycle moments: missed appointments, churned patients, and post-visit confusion.
- Design clear, timely, and empathetic follow-up flows that improve care plan adherence, close the loop on outstanding actions, and keep patients returning.
- Collaborate closely with our CRM team to influence post-booking and ongoing care communications: reminders, follow-up messaging, care summaries, and proactive outreach — across SMS, email, push, and in-app channels.
- Encourage return patient booking by designing booking flows that make it easy to find availability, switch providers when needed, and quickly get back into care — in close collaboration with marketing and the Growth/Acquisition pod.
- Ensure patients always know what to do next — whether that’s picking up a prescription, completing a lab order, or scheduling a follow-up.
- Champion the patient-provider relationship as a core product value, designing features that strengthen provider familiarity, trust, and meaningful connection over time.
- Partner closely with our clinical pod and stakeholders to translate complex clinical workflows (labs, prescriptions, questionnaires, etc.) into intuitive patient-facing experiences.
- Work closely with clinical stakeholders to understand provider workflows and ensure that product decisions support care delivery, clinical outcomes, and measurement-based care.
- Lead product development across a broad engineering surface: native mobile (iOS/Android), web portal, and back-end services — requiring strong cross-functional coordination and technical fluency.
- Run core agile rituals including backlog grooming, sprint planning, standups, retrospectives — ensuring the team has clear priorities, well-defined scope, and strong delivery cadence.
- Drive high-quality shipping by writing rigorous acceptance criteria and actively participating in acceptance testing for patient-facing features.
- Make principled tradeoffs between feature complexity, UX quality, and engineering investment, with clear documentation of rationale.
- Define and own core success metrics for the ongoing care experience: check-in completion, appointment attendance, visit completion, repeat visit rates/retention, NPS/patient satisfaction
- Run regular qualitative research using user interview platforms (e.g., Great Question) to uncover patient friction points and identify opportunities across the care journey.
- Utilize analytics tools daily (e.g., Amplitude, Looker, etc) to understand patient behavior, identify drop-off points, and measure the impact of product changes.
- Run structured experiments and A/B tests to continuously optimize key lifecycle touchpoints.
- Be a trusted thought partner to engineering, maintaining healthy scope, clear prioritization, and a sustainable delivery rhythm through principled tradeoffs and decision-making.
- Partner closely with clinical, operations, marketing, compliance, and data/analytics teams to ensure the patient experience aligns with care delivery realities and business goals.
- Communicate product vision, tradeoffs, and progress clearly to senior leadership and across teams.
- Mentor and collaborate with other PMs, contributing to a culture of shared learning, high craft, and patient-first product thinking.
Benefits
- Flexible vacation, sick leave, and 12 statutory holidays.
- Medical, Dental, Vision, Disability, and Life insurance.
- Mental health programs and an Employee Assistance Program (EAP).
- RRSP/401(k) program with company match.
- Annual reimbursement for eligible training and professional programs.
