SALES SUPPORT REPRESENTATIVE Full Time

About The Position

Requirements

• Ability to exercise independent judgment and discretion in performance duties
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Ability to analyze data gathered from reports
• Attention to detail and accuracy
• Basic knowledge of sales principles and customer relationship management
• Ability to navigate competing priorities, allocate resources appropriately, mitigate associated challenges, and excellent time management skills
• Strong interpersonal skills, organization, and communication skills
• Strong presentation skills

Nice To Haves

• Experience in the furniture industry is a plus but not required

Responsibilities

• Leads the outbound contact process, monitors emails, and distributes leads
• Fosters good client relationships and monitors customer service across all functions to resolve issues and engender client satisfaction
• Engages with potential clients to understand their needs and assist them in selecting from our product offerings
• Sets promotion pricing schedule with customers and analyzes promotion success
• Qualifies prospective customers and distributes leads to sales team
• Calculates inventory levels and freight quotes for ground orders
• Provides LTL quotes and enters shipment details in OTS/SharePoint System
• Works with Marketing and Product Development to get new items ready for setup
• Creates and distributes new item setup sheets
• Collects, names, and manages images for new item setup
• Sets up new items with both brick-and-mortar and e-commerce accounts
• Collects and submits new and existing product images to customers
• Assists salespeople with managing, maintaining, and optimizing existing accounts
• Enters leads into Product Database and MailChimp
• Creating product data reports and analyzing information