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About The Position
The Intake Coordinator is an entry level position, with responsibility for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a Sr. Intake Coordinator designated as an official mentor. The Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions: Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to: Lead Intake Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.
Requirements
- Good Communication skills both verbally and written
- Good organizational skills
- Good customer service skills
- Attention to detail
- Positive, team player a must.
- Must be able to work holidays on a rotating schedule.
- Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
Nice To Haves
- Knowledge of HIPAA Privacy and Security Regulations
- 4–5 years healthcare administrative experience
- Associates degree
- Medical terminology
Responsibilities
- Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing.
- Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
- Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
- Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge.
- Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
- Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
- Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
- Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
- Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc…)
- Follows NELC policies & procedures in the normal conduction of company business.
- Will develop skills in understanding insurance coverage with the guidance of Senior Intake Coordinator and/or Supervisor.
Benefits
- Health insurance
- Career Ladders
- Dental insurance
- Vision insurance
- Generous employer-matched 403b savings program
- Company paid: Life insurance, Short- and long-term disability insurance
- Paid time off
- And much more!
