Log In
Sign Up
About The Position
Relief Teller/Customer Service Representative
Location: Spring City, TN(On-Site)
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
If you are an energetic and detail-oriented professional who enjoys assisting clients and supporting multiple banking centers, our Relief Teller/Customer Service Representative (Relief Teller/CSR) role could be the perfect fit! This position allows you to gain experience across multiple locations while delivering exceptional customer service and growing your banking career. Apply today and take the next step in your financial services career!
Requirements
- High school diploma or equivalent.
- Minimum 1 year of customer service experience in a business setting.
- Minimum 1 year of cash-handling experience.
- Strong customer service skills, including active listening and clear communication.
- Experience recommending and referring financial products.
- Solid understanding of compliance and fraud detection.
- Ability to accurately balance a cash drawer.
- Proficiency with computers, data entry, and multi-line phone systems.
- Basic math and accounting skills.
- Ability to work occasional weekends and extended hours.
- Ability to travel between banking centers as needed.
- Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
Nice To Haves
- Teller experience preferred (6+ months).
Responsibilities
- Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
- Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
- Ensure Accuracy: Process cash and check transactions with integrity and precision.
- Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
- Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
- Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
- Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
- Solve Problems: Handle client concerns with professionalism and find effective solutions.
- Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
- Collaborate: Be part of a respectful, supportive team that values accountability and innovation.
Benefits
- Medical, dental, vision, and employer-paid life and disability insurance.
- 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Paid time off, including 11 Federal Reserve bank holidays.
- Tuition assistance and professional development programs.
