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About The Position
This position monitors activities at the Shelters and maintains a safe environment for all Program Participants. This position also provides emergency coverage as needed and works closely with other Shelter Monitors, and the Shelter Operations Manager.
Requirements
- Ability to work with minimal supervision.
- Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues
- Problem solving and conflict resolution skills.
- Basic computer skills
- Able to read, write and communicate in English.
- Must have access to reliable transportation.
- Must pass criminal background checks and drug screening test.
Nice To Haves
- Experience providing services to low-income and/or people experiencing homelessness.
- One year maintenance, customer service and/or direct service.
Responsibilities
- Assist clients/participants in completing intake and exit paperwork.
- Monitor individuals entering and exiting the shelter and enforce guest policy.
- Maintain logs and complete incident reports.
- Handle donations.
- On-site presence in the shelter, provide assistance to the program participants.
- Monitor activities, safety, security and cleanliness in the shelter.
- Perform light-maintenance and janitorial of common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the shelter.
- Prepare vacant units including light maintenance and cleaning and painting.
- Cleanup any biohazards with appropriate Personal Protective Equipment (PPE).
- Respond to program participants’ concerns and questions.
- Provide info and feedback to Shelter Operations Manager on on-going operations and the welfare of program participants.
- Respond to emergencies, perform grounds checks.
- Call 911 in case of emergencies such as fire or injuries.
- Alert LIHI staff and management of incidents, safety concerns and other related issues.
- Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
- Foster a clean and safe environment.
- Engage with assigned training and comply with training deadlines.
- Utilize PPE Equipment and follow PPE protocols.
- Other duties as assigned.
Benefits
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees (through OPEIU8)
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
