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About The Position
The St. Louis Public Library is looking for a Public Safety Officer Dispatcher to monitor, acknowledge and report all activity in the Public Safety department through two-way communications, landline, cell phone, email and text. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate is someone who is alert, reliable and has great attention to details. They will also need customer service experience and work well with the public.
Requirements
- Able to recall events including people and objects.
- Able to remain alert for long periods of time.
- Able to adhere to the chain of command.
- High school diploma or general education degree (GED).
- Dispatcher experience preferred
- Security License required through St. Louis City/County Police Department.
- Valid driver’s license
- Knowledge of customer service principles.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, and national security operations for the protection of people, data, and property.
Responsibilities
- Serve as centralized dispatcher for the Library’s Dispatch Center, receiving and making phone calls, emails, and other forms of communication for real-time Public Safety activities
- Keep management informed of disturbances across the system
- Make 911, Crisis Response Unit, and other emergency / non-emergency calls for service. Advise other staff throughout Library system of appropriate 911 or other call-for-service parameters based on specific incident criteria
- Actively monitor live camera system for potential safety issues throughout library system
- Review footage and provide additional support through camera systems (Meraki and Transcendent)
- Dispatch PSO-support to calls for disturbances throughout the system
- Communicate to branches when a PSO or Secondary has called off or running late
- Maintain (and communicate as necessary) an events log and schedules for Public Safety, Public Services, Maintenance, and other relevant activities that impact the operation of buildings throughout the system
- Make service calls for low battery or other routine needs related to panic buttons, alarm panels and other Public Safety equipment
- Dispatch staff to locations for various needs, such as lost-and-found pickup, safety equipment/signage delivery, etc.
- Help investigate customer complaints involving Public Safety or other incidents
- Place fire alarms system on test and restore them, as directed
- Access scheduling software (When to Work) for questions about PSO/Secondary schedules
- Respond to incident tracking system (PITS) related questions and serve as backup to Public Safety leadership for emergency entries and suspension activities
- Basic incident tracking system (PITS) related job functions, including writing reports, attaching photos, and other necessary duties
- Provide training and limited oversight for Public Safety Officers that provide coverage for the Dispatch Center
- Must be able to work a flexible schedule.
- Perform other duties as assigned.
Benefits
- Competitive salary range starting at $17.61 an hour
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- 401(a) Plan
- 457(b) Deferred Compensation Plan
- Partial tuition reimbursement for approved courses
- Professional development
