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About The Position
Every day, the consultant transforms ordinary branch visits into digitally-forward, people-first extraordinary experiences that strengthen trust, deepen relationships, and create joy. This role bridges vision and action, ensuring that the organization’s strategies and values are fully realized in the everyday experiences of members. By combining operational excellence with genuine care, the consultant carries our promise all the way through the final mile, where trust is built, relationships are deepened, and the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams comes to life.
Through interactive and collaborative conversations, the consultant identifies opportunities to guide members toward solutions that align with their goals, whether through everyday transactions, specialized products, or deeper consultation. This role embodies our values by walking with members through both light and dark moments, positioning the organization as their trusted, lifelong partner.
Requirements
- High school diploma or equivalent.
- Minimum two years’ experience as a service representative in the retail or service industry or equivalent experience.
- Proficiency using Microsoft Suite.
Responsibilities
- Walk alongside members in both light and dark moments.
- Carry the spirit of our Manifesto all the way through the final mile, ensuring every interaction makes members feel supported and relationships grow stronger.
- Guide members toward meaningful solutions with a digitally-first mindset.
- Take time to understand members’ everyday finances and impossible dreams, recommending products and services that help them move forward with confidence.
- Deliver operational excellence with care.
- Handle transactions — including cash — with accuracy, integrity, and consistency, protecting members’ trust while upholding compliance standards and dual control practices.
- Take ownership of member challenges.
- Stand courageously with members in difficult moments, resolving issues thoughtfully and turning challenges into opportunities for deeper connection.
- Be a confident and trusted resource.
- Share knowledge of deposit, lending, and digital banking products with clarity and care, guiding members as they navigate options big and small.
- Contribute to branch and organizational success.
- Celebrate team wins with a huzzah, promote solutions that make members’ lives better, and elevate referrals that create lasting impact.
- Collaborate to strengthen community connection.
- Partner across branches and with other teams to ensure consistency, share expertise, and reflect the organization’s commitment to creating joy and igniting Michiganders’ impossible dreams.
- Commit to continuous learning and growth.
- Stay curious and engaged, deepening your knowledge of products, initiatives, and compliance while fostering belonging, collaboration, and strong relationships across the organization.
- Support organizational flexibility.
- Step in where needed — including at other branches — to ensure members always experience care and connection through the final mile.
Benefits
- Comprehensive medical, dental, and vision plans
- Generous paid time off package for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
