People & Ops Generalist Full Time

We’re Productive Shop, a fast-growing B2B digital marketing agency that helps SaaS companies scale. Our team of 35 is on track to hit 50 this year, and we need ambitious builders to grow with us. We value hard work, quality and integrity. We move fast, expect high standards and reward great work with strong compensation and real career growth.

This is a place where you’ll work side-by-side with founders and make an impact every day.

About the role

We’re hiring a People & Ops Coordinator who thrives in a fast-paced environment where no two days are the same. This role is part HR, part operations, part culture-builder and 100% critical to keeping our company running smoothly.

You’ll own the details that make the team member experience great, from onboarding to payroll to team events. You’ll also drive improvements that make the whole business more efficient. You will work directly with our founders, learn how to scale a business and play a huge part in shaping our growth.

This role is for you if you’re ambitious, eager to learn and want a career path toward leading People & Ops in a high-growth company.

What you’ll do

People operations

• Run smooth, people-first onboarding and offboarding experiences
• Manage payroll (Multiplier), our HRIS (BambooHR) and team member records
• Keep hiring moving: job postings, candidate screening and interview scheduling
• Support performance reviews, learning programs and career development
• Be the first stop for team member questions and escalate when needed
• Help maintain policies, contracts and documentation to ensure compliance
• Oversee IT setups for new hires and coordinate system access

Team member experience and culture

• Build a workplace people love through team events, recognition programs and learning opportunities
• Run pulse surveys and gather feedback to keep a finger on our culture
• Drive clear and engaging internal communication
• Support wellness and engagement initiatives

Office and operations

• Keep our Toronto office stocked, and organized
• Work closely with the CEO to alleviate some admin a manage some scheduling

Efficiency and innovation

• Spot broken processes and fix them before they become problems
• Document repeatable processes so the company can scale smarter
• Use AI and new tools to streamline work for higher-value projects

What you bring

• 4+ years in HR, operations or office management, preferably in an agency or tech company
• A degree or diploma in HR, business or equivalent experience
• A bias for action and strong project management skills
• A knack for multitasking who thrives when spinning many plates at once
• A personable and approachable style that quickly builds trust
• A problem-solving mindset that doesn’t wait to be told what’s broken
• A deep-seated commitment to making things better every single day
• A tech- and AI-curious mind, always looking for smarter ways to work

Success in this role looks like

• Founders trust that things get done without reminders.
• Team members see you as the go-to person who makes their workday easier.
• New hires feel welcomed, supported and set up for success from day one.
• Team events are so good that people ask for more.
• Messy processes become streamlined, documented and efficient.
• You’ve planted the seeds for people-first programs that will scale with the company.

What we offer

• Base salary range of $65K – $75K
• An annual merit-based bonus program
• 3 weeks’ vacation, 3 sick days and your birthday off
• Health benefits through a flexible spending account
• Hybrid flexibility with 3 days in our Toronto office

Clock-watchers and task-takers need not apply. We’re looking for a builder who wants to own the foundation of our company and grow with us.