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About The Position
Portal Innovations is a biotech venture development engine, focused on early-stage life science enterprises. We help exceptional life sciences innovators build their companies where they live and beyond. Launched in 2020, we surround these entrepreneurs with the resources and network they need for seed capital, state-of-the-art lab space, a community-based ecosystem, and access to experts in their fields and prospective investors and partners.
We are looking for colleagues who bring grit to our daily opportunities, seeing every task as a chance to grow. Our team strives to have a deep understanding of our members’ needs, and we are dedicated to ensuring Portal is a vibrant and uplifting environment for everyone. Our people-centricity begins with how we empower each other—prioritizing a culture of mutual care so we can provide world-class service to the companies we support. In our collaborative space, we celebrate our wins and approach new challenges with resilience, viewing them as fuel for innovation to enhance the lives of our members. If you are excited to work alongside a team dedicated to making a meaningful impact, we want to meet you!
Requirements
- Demonstrated relevant experience in customer service, hospitality, events, communications, and/or front desk support
- Strong communication, organizational, and problem-solving skills
- Ability to work both independently and as part of a team
- Proficiency in Microsoft Office Suite, Canva and Google Suite
- Ability to lift up to 10–15 lbs and stand and/or sit for multiple hours at a time
- Minimum of one (1) year of relevant experience
- Hospitality-first mindset with a genuine knack for customer and member relations
- Desire to work in a dynamic, fast-paced startup environment and wear multiple hats
- Professional can-do attitude and ability to adapt to a dynamic work environment
- Must be eligible to work in the United States.
Nice To Haves
- Experience in hospitality, customer facing roles, front desk management, office operations and support, and events are a plus!
- 2+ years preferred experience
- Knowledge of the life sciences industry is a plus
Responsibilities
- Greet and welcome all members and guests with warmth, professionalism, and a genuine spirit of hospitality
- Oversee daily operations including visitor check-in, mail sorting, meeting room reservations, and deliveries
- Route member inquiries, concerns, and complaints with professionalism and a sense of urgency to the right parties
- Manage the reception area and common spaces, ensuring they are consistently organized, welcoming, and well-stocked
- Maintain snack and beverage inventory, ensuring stations, beverage areas, and communal kitchens are stocked and presentable
- Support meeting room and conference space bookings, ensuring rooms are set up, equipped, and ready ahead of each reservation
- Lead member orientation and connect new members to Portal resources and the broader community
- Collaborate with the on site team to execute high-value programs that drive member value
Benefits
- Excellent Medical, Dental and Vision
- Life and Disability Benefits
- Flexible PTO Policy
- Generous Parental Leave
- 401K Program
- In Office Perks
