Medical Assistant I – (Bilingual – Spanish) Chico, CA Full Time

About The Position

Requirements

• Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience working in a health care setting preferred.
• Knowledge of medical assistant practices and reproductive health care preferred.
• Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
• Excellent customer service, problem solving, judgment, organizational, and communication skills.
• Ability to multi-task and to work independently and as a member of the team.
• Flexible and able to work in other health center locations, as requested.
• Must be able to travel to Administration Offices to attend trainings and meetings as needed.
• Bilingual in English and Spanish highly desired.
• Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency.
• Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
• Commitment to quality health care.
• Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems.
• As required for patient treatment and health care operations.
• Possess the ability to view services through the patients’ eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service.
• Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Through meetings and discussions, help develop ideas for improving services in ways that patients value.

Nice To Haves

• Medical Assistant certificate desired but not required.
• Experience working in a health care setting preferred.
• Knowledge of medical assistant practices and reproductive health care preferred.
• Bilingual in English and Spanish highly desired.

Responsibilities

• Provide health information and instructions to patients and assist other staff in a patient-centered manner.
• Process and document lab work.
• Assist in the recovery room if surgical services are provided.
• Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record.
• Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
• Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed.
• Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner.
• Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room.
• Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals.
• Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals.
• Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate.
• Maintain complete patient confidentiality at all times.
• Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
• Ensure accurate completion and patient understanding of all necessary forms.
• Abstract or scan medical records into the electronic health record as needed.
• Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints.
• Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
• Participate in health center efforts to achieve established goals for productivity.
• Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
• Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up.
• Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times.
• Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
• Float RHS staff are required to travel to multiple regional based health centers as requested.  May be short notice and travel will be greater than 50% of time.
• Other administrative responsibilities as assigned.
• Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.

Benefits

• Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.