Junior Client Success Manager Full Time

About Nimbus Learning

Nimbus Learning is an education technology company transforming how universities and colleges deliver student services. Our SaaS platform connects students with tutors, mentors, and campus support programs — making academic help more accessible and impactful, while improving student drop-out rates.

With 50+ university and college clients across Canada, the US, and the EU, we’re growing fast. As we continue to scale, we’re looking for a full-time Junior Client Success Manager to help our client institutions get the most out of Nimbus and ensure exceptional student experiences on campus.

Salary Range: $55,000-$60,000 per year

Start Date: July 2026

What You’ll Do

As a Junior CSM at Nimbus, you’ll be the strategic point of contact for a portfolio of university and college partners. You’ll drive client success by being both a relationship builder and a product expert, helping institutions adapt the Nimbus platform to suit their evolving needs.

Your responsibilities will include:

• Own the renewal process end-to-end for your portfolio of client accounts, identifying and qualifying upsell and cross-sell opportunities based on client needs and usage.
• Acting as the first point of contact for assigned client accounts, supporting day-to-day inquiries and requests.
• Own the end-to-end onboarding process for new university and college clients, ensuring clients achieve a smooth, timely go-live and early value from the product.
• Drive product adoption by delivering training, sharing best practices, and proactively engaging customers based on usage insights.
• Monitor customer health and usage data to identify risks and opportunities, taking action to improve engagement and long-term success.
• Coordinating with internal teams (sales, marketing, product, and engineering) to resolve client needs efficiently.
• Creating and maintaining client documentation, reports, and success plans.
• Supporting the rollout of new product features and collecting feedback to inform product development.
• Responding to and resolving client or user-related tickets and support requests in a timely, professional manner.

Who You Are

We’re looking for someone who’s excited to grow in the client success field, loves building relationships, and thrives in a fast-paced startup environment. You might be a great fit if you have:

• 2 years of experience in Customer Success, Account Management, Sales (e.g., BDR/SDR), or a similar customer-facing role.
• A commercial mindset, with a strong interest in owning renewals and identifying upsell opportunities.
• Excellent written and verbal communication skills, with the ability to build trust with a range of stakeholders.
• Strong organizational and time management skills – you can manage multiple accounts and priorities effectively.
• A proactive, solutions-oriented approach and the ability to work both independently and cross-functionally.
• Comfort working with data (e.g., usage metrics, customer health) to inform decisions and outreach.

Nice to Haves

• Fluency in French or Spanish.
• Experience in a SaaS or startup environment.
• Experience with Intercom, Canva, PlanHat, Claude, Slack and G-Suite.

Why You’ll Love Working at Nimbus

• Opportunity to grow within a rapidly expanding startup making a real impact in higher education.
• Collaborative, mission-driven culture with a passionate and supportive team.
• Competitive compensation package with benefits and growth potential.
• Flexible work environment (hybrid at our Toronto HQ).