HR Analyst- Remote Full Time

HR Analyst

Remote Pay Rate Range: $24-26/hr Start Date: ASAP Worksite Location: Remote anywhere in the US Temp-to-Hire (after 520 hours worked min) Work Schedule: Mon-Fri. 8a-5p (or) 7a-4p

Summary: The HR Analyst supports the Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.). With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management.

Responsibilities:

• Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
• Handles one to three HR programs, such as offboarding, onboarding, unemployment claims, and/or other programs or platforms of support.
• Creates high-quality employee experiences through customer support.
• Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).
• Conducts New Hire Orientation virtually.
• Produces ad hoc HR statistics and reporting.
• Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
• Documents all customer interactions via Salesforce case management system.
• Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
• Understands and meets the HR shared services team established Service Level Objectives (SLOs).
• Provides back up support to other HR Central team members, as needed.
• Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.

Skills:

• Ability to apply fundamental HR principles, company policies, and practices to assigned tasks
• Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)
• Effective general interpersonal and communication skills
• Ability to communicate (both verbally and in writing) sensitive/confidential HR information
• Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment
• Experience improving HR processes and workflows
• Ability to manage multiple projects and deadlines simultaneously
• Familiarity with process optimization methodologies
• Ability to build effective working relationships
• Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)
• Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments

Education:

• Bachelor’s Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred
• 2+ years of related work experience (if have a Bachelor’s degree)