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About The Position
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Requirements
- High school diploma or equivalent required
- Minimum three years experience in customer service role required (medical office experience is a plus)
- Minimum 1 year in a patient services related role required
- Bilingual Spanish
- Ability to handle highly confidential, sensitive and non-routine information
- Familiarity with scheduling and rearranging appointments
- Possess good working knowledge of Microsoft Office and Windows-based computer applications.
- Insurance payer and eligibility knowledge
- Must be a team player
- Able to work in a fast-paced environment and have a flexible schedule as needed
- Neat, professional appearance
- Strong written and verbal communication skills
- Results oriented with concern for appropriate process.
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Nice To Haves
- Associates degree preferred (healthcare concentration field a plus)
- EHR experience with Epic experience preferred
- Knowledge in medical terminology preferred
Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Answering general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within department
- Maintains clean and safe work environment
- Other office duties as assigned
Benefits
- medical
- dental
- vision
- life and AD&D insurance
- long and short term disability
- 401k program with company match
- profit sharing
- wellness program
- health savings accounts
- flexible savings accounts
- ID protection plan
- accident benefits
- critical illness benefits
- hospital benefits
- paid holidays
- paid time off
