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About The Position
Host Bussers at Pacific Catch, Inc. are expected to treat Guests with first-class service and incredible hospitality. The company strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members. The success of the restaurants and brand is a direct result of the quality and dedication of its people, and the company is committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment where people feel cared for and valued.
Requirements
- Ability to provide top-notch hospitality in a fast-paced environment
- A positive attitude and ability to work well under pressure with all restaurant Team Members
- Adaptable, flexible, and able to manage a heavy workload. Ability to prioritize and remember Guest requests
- Embraces all Pacific Catch’s Core Values, Hospitality Standards, and Team Member Standards
- Ability to operate a POS system
- Ability to accurately handle cash and all financial transactions
- High school education is required
- Minimum 1-year experience in the restaurant/customer service industry preferred
- Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length
- Must be able to reach, bend, stoop and frequently lift up to 50 pounds
Nice To Haves
- Hospitality or other degrees are a plus
- Punctual, strong work ethic and commitment to excellence
- Highly reliable, responsible, honest and focused on always supporting the team
- Proactive, solution-oriented, and self-directed
- Adaptable, flexible, and able to prioritize and manage a large section
- Openness to constructive feedback and being coached and mentored
- Openness to possibility of being cross trained in multiple restaurant positions
Responsibilities
- Be the face of Pacific Catch, engaging with Guests, inviting Guests in, seating Guests, introducing the menu, and answering the phone
- Respond to questions—know where to find information if unknown
- Maintain table waitlist
- Assist with beverage service during peak seating times
- Clear, clean, set and re-set tables with complete place settings (silverware, glasses, dishes, and napkins), and as needed
- Maintain cleanliness of the dining areas and common areas (tables, counters, equipment, restroom, and floors)
- Exercise care with all restaurant equipment, dishes, silverware, and glasses to ensure minimum breakage
- During any down time, proactively assist other Team Members or as requested by Leaders
- Notify Leadership team of any comments, suggestions or complaints from any Guests