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Job Description
We are looking for a Customer Care Associate to join our team in Sector 60. This is an entry-level position suitable for candidates with little to no experience. You will play a crucial role in providing excellent service to our customers.
**Key Responsibilities:**
– **Respond to Customer Inquiries:** Answer phone calls and emails from customers who have questions or need assistance, ensuring they feel valued and informed.
– **Resolve Issues:** Help resolve customer complaints or problems by providing accurate information and effective solutions in a timely manner.
– **Maintain Records:** Keep detailed records of customer interactions, including questions, comments, and complaints, to track trends and improve service.
– **Provide Product Information:** Educate customers about our products and services to help them make informed decisions.
– **Follow Up:** Proactively follow up with customers to ensure their issues are resolved and to enhance their overall experience with our brand.
Required skills and expectations include:
– **Communication Skills:** Strong verbal and written communication skills are essential. You should be able to convey information clearly and politely.
– **Problem-Solving Abilities:** A positive attitude towards resolving issues and a creative approach to finding solutions will help you succeed.
– **Team Player:** The ability to work well with others in a team environment is important, as you will collaborate with various departments.
– **Adaptability:** Be open to learning and adapting to new processes and changes to better serve our customers.
– **Proficiency in Basic Computer Skills:** Familiarity with using computers and basic software will help you manage customer inquiries efficiently.
This is a full-time position requiring you to work from the office. If you are eager to start your career in customer service and help customers, we encourage you to apply!
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Experience
0 – 1 Years
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No. of Openings
100
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Education
12th Pass
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Role
Customer Care Associate
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Industry Type
Call Centre / BPO / KPO / ITES / LPO
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
Noida sector 60 A-37 i Energizer, Nearest metro station Noida sector 59
About I Energizer
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.
