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About The Position
We are looking for a highly organized, people-oriented Front Desk & Marketing Coordinator to welcome to our Groza Family! Join our team at Groza Learning Center and positively impact people’s lives. We’re more than just a workplace; we’re a family. Each day brings new opportunities and challenges, ensuring every day is different. An ideal candidate must be happy, fast on your feet, great at greeting guests, making appointments, developing schedules, answering customer inquiries, creating relationships, handling correspondence, entering data accurately, maintaining a professional image, and anticipate issues.
Requirements
- Thrive in a fast-paced entrepreneurial environment that is mission-driven, people-focused, and community-oriented
- Honest, approachable, reliable, and motivated with a service-oriented attitude
- Balance multiple priorities in a variety of ever-changing situations
- Accountability is key because we rely on you to be the first touch point with the clients
- Branding knowledge – understand that they are brand ambassadors, making sure that the company’s character is reflected in the reception area, the visitor experience, and by themselves personally as visitors arrive
- Language skills – ability to write and speak clearly
- Industry-specific knowledge – willing to learn about the ins and outs of our education industry if you don’t already and be able to share that knowledge at a moment’s notice
- Task-oriented pays attention to details, systematic, likes structure
- Responsible, dependable, and trustworthy
- Consistently follows procedures and works well under pressure
- A positive attitude and deep commitment to relationship building, follow-up, and customer service
- Strong interpersonal skills and a friendly demeanor
- An ability to be a team player who enjoys working with and assisting others
- Strong organizational skills
- A take-charge attitude, shows initiative, reliable self-starter, and independent worker
- Capacity to work in a fast-paced, unpredictable environment
- Strong training skills, effective listening skills
- Ability to adapt, re-prioritize, and shift focus throughout the day in a quickly changing environment
- Vision and motivation to move up to the next level in the office
- Fast and accurate data entry
- Proficient computer skills, including Microsoft Office Suite
Nice To Haves
- A background in Marketing is a plus!
Responsibilities
- Create and maintain relationships with all staff and students by being warm and welcoming at the front desk while providing a celebrity experience to staff and families
- Assist teachers, parents, and administration in adjusting and maintaining the master schedule
- Ensure that the phone, chats, and emails are answered 100% of the time in a quick, warm, and upbeat manner; provide reminders to staff when important events are upcoming
- Helping with local partnerships
- Organize and inventory supplies and order more when needed supplies (drinks, snacks for clients)
- Ensure that contracts are followed up on and clients receive VIP service
- Assist in building our community engagement
- Enter and maintain a database of clients and prospects
- Continuously enhance the companies’ culture and happiness factor with students and staff
- Manage our filing system
- Complete administrative projects as assigned & within the deadlines
- Attend and contribute to team meetings
- Maintain the office and the center environment in an immaculate and organized condition
- Assist in organizing events, event supplies, and promotional material
- Develop and email letters to clients for various purposes upon request
- Helps out as needed by performing other related duties that may be required from time to time
- Must have reliable transportation
Benefits
- 401k
- dental
- medical
- vision
- annual performance bonus
