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Job description
from McDonald’s
Are you ready to take ownership beyond the shift? Do you want to lead at a higher level? This is the opportunity for you.
As a Department Manager, you’ll lead a key area of the restaurant, develop your team, and drive performance that makes a real impact-every day.
At our locally owned McDonald’s restaurants, we don’t just run great operations-we build strong leaders and create opportunities for growth.
What You’ll Do
As a Department Manager, you’ll take responsibility for a core area of the business while supporting overall restaurant success:
- Set goals, delegate tasks, and drive results within your department
- Lead, coach, and develop crew and managers
- Ensure quality, service, cleanliness, and food safety standards are consistently met
- Monitor performance and take action to improve results
- Support shift execution and overall restaurant operations
- Communicate effectively with leadership and team members
Department Focus Areas
Each restaurant has three key leadership roles:
Guest Service Department Manager
- Deliver an exceptional customer experience
- Lead Front Counter, McCafé, and Drive-Thru operations
- Ensure team members are trained in service procedures
- Execute promotions and maintain strong service flow
Kitchen Department Manager
- Ensure fast, high-quality food production
- Maintain food safety and control food costs
- Train and develop kitchen team members
- Support new product rollouts and execution
People Department Manager
- Lead hiring, onboarding, and scheduling
- Develop and retain a strong team
- Create a positive, motivating work environment
- Ensure team members are set up for success from day one
Pay & Rewards
- Competitive pay: $20-$25/hour (based on experience and how many departments you are/would be certified to lead)
- Structured training and development pathways
- Performance-based bonuses (visits, shift results, and more)
- Annual performance reviews
Perks & Benefits
- Flexible scheduling
- Paid sick leave
- Tuition reimbursement & educational assistance
- Training and advancement opportunities
- Employee discounts & free meals
- Locally owned & operated-people-first culture
Why This Role Matters
This is more than a management role-it’s a leadership opportunity.
You’ll directly impact:
- Team development and culture
- Operational performance
- Guest experience
And for the right leader, this role is a clear path to higher-level positions within the organization.
Who We’re Looking For
- Previous leadership experience (restaurant, retail, or hospitality preferred)
- McDonald’s Leadership Certificates preferred
- Previous people management role, required
- Strong communicator who leads with energy and accountability
- Ability to manage people, processes, and performance
- Positive, team-first mindset
- Flexible schedule
- Must be 18 years or older
Your Future Starts Here
Many of our leaders grew from roles just like this and now lead as Assistant General Managers, General Managers, and more leadership positions.
If you’re ready to lead, grow, and make an impact-this is your next step.
Additional Information
This posting provides a general overview of the role. Department Managers perform a variety of responsibilities that may not all be listed here.
This restaurant is independently owned and operated by a franchisee. All employment decisions are made by the franchisee, not McDonald’s USA. Your application will be submitted directly to the franchise organization.
