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About The Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
Requirements
- Must be able to work full-time schedule listed above
- Positive attitude and strong work ethic
- Excellent communication skills
- Detail-oriented and organized
- High school diploma or equivalent required
- Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Nice To Haves
- Bilingual preferred
- Previous customer service experience preferred but not required
- Computer and data entry experience preferred but not required
Responsibilities
- Provide exceptional customer service in person and by phone
- Explain loan products, terms, and payment options clearly and professionally
- Evaluate vehicles and process loan applications
- Manage customer accounts and payment processing
- Perform data entry and maintain accurate records
- Make courtesy reminder calls as needed
- Maintain compliance with company policies and applicable laws
Benefits
- Competitive pay
- 6 paid holidays
- Paid vacation
- Paid on-the-job training
- Full-time, stable work schedule
- Career growth opportunities
- Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.