Customer Service Representative (CSR) Full Time

About The Position

Requirements

• Proficient in Microsoft Office Suite or related software.
• Ability to utilize and operate internal company systems.
• Excellent communication and interpersonal skills.
• High level of composure and good stress management.
• Ability to multitask with different, and sometimes conflicting events.
• Basic math, written and oral communications skills.
• Maintains regular and predictable attendance required.
• Must comply with the company’s drug and alcohol testing requirements.

Nice To Haves

• Freight experience is a plus!

Responsibilities

• Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups.
• Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
• Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
• Assisting with the preparation and processing of shipping documents.
• Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination.
• Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
• Manage/oversee assigned customer account(s).
• Create and coordinate bookings with truckers and carriers.
• Other tasks as assigned.

Benefits

• Medical, Dental, Vision plans for employee + family
• 401k Retirement Plan + Company match
• Sick leave
• Vacation time
• Paid Holidays
• Employee Referral Program
• Employee Assistance Program (EAP)
• Discounts through Company’s Benefits Hub