Quality Assurance Testing Specialist Full Time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

• We are the CRM, Sales & Branch Performance engineering team, part of Customer Servicing engineering in Scotiabank, focused on providing solutions that assist front line staff across channels in deepening relationship with our customers, providing better service and offering better products to them, and help improve sales & productivity along the way.
• The group is a mix of architects, technology leads, business systems analysts, designers, SMEs, developers and testers who innovate and transform, develop customer servicing technology roadmaps, ensure end-to-end project delivery, support day to day operations, write technical stories, develop and test code, manage stakeholders and related teams.

The Role

The Quality Assurance Testing Specialist is responsible for the QA function for our application ecosystem and for complex business and technology related initiatives for our various lines of business. This role will be responsible for day-to-day operations of QA team, and testing for several applications related to CRM, Sales & Branch Performance portfolio; will also provide thought leadership; navigate us through production issues and investigations; and be a key advocate of efficiency and continual improvement as we work to modernize.

Is this role right for you? In this role, you will be responsible for:

• Analysing scope, requirements, staffing, project timelines.
• Manage and coach a team of testers – guide and mentor through issues and challenges and their employment journey.
• Stay abreast of modern technologies, best practices, and recommends the introduction of new technology and processes.
• Act as the Subject Matter Expert and hold overall accountability for QA on multiple complex initiatives, and operations and stability of the application ecosystem.
• Create and review QA Test Strategies/Test Approach/Test Cases and provide inputs and recommendations; be involved in hands on execution as needed.
• Closely monitor testing progress and providing constructive feedback to testers, give direction/suggestions for further improvements when projects status turns yellow/red, resolve project conflicts.
• Collaborate in validating production issues to ensure data and system integrity are maintained.
• Responsible for representing and successfully navigating through the internal bank processes.
• Contribute, track and own QA budgets – OPEX and project.

Do you have the skills that will enable you to succeed in this role?

• Proficient in Java, Java scripts, Selenium/java framework or Playwright/java script framework
• Manage and coach a team of testers – guide and mentor through issues and challenges and their employment journey.
• Highly technical and curious, not afraid to jump in and get hands-on with testers.
• Have experience coaching and mentoring testers, helping them create training plans and motivating them to bring their best!
• Excellent QA fundamentals; Experience with QA processes, tools, execution.
• Previous experience testing on mission critical systems in an agile environment with teams located in multiple geographies.
• 5+ years of experience leading test strategy, execution and delivery. Previously worked as a test lead
• 3+ years automation experience with leading industry automation tools.
• Strong communication skills and has the ability to work with the cross functional teams.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create beautiful customer experiences
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning.
• Dress codes don’t apply here, being comfortable does
• We offer a competitive total rewards package, that includes a base salary, performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges, personal development funding, maternity leave top-up, parental leave and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.