HR Operations Specialist Full Time

The HR Operations Specialist plays a vital role in supporting the daily operations of the Human Resources department by ensuring a seamless, data-informed employee and contractor experience from onboarding to offboarding. As a key member of the HR Operations team, this position is responsible for scaling HR processes, maintaining global data integrity, and providing empathetic and effective support to enhance employee experience and organizational efficiency.

What You’ll Do

People operations and process improvement

• Data integrity and auditing: Own HR data entry and regular auditing within the HRIS (we use BambooHR) to ensure accuracy and integrity
• Compliance: Maintain employee files in compliance with local laws and data privacy regulations.
• Employee lifecycle support: Facilitate core HR processes for a global workforce (including Employer of Record (EOR) employees), including onboarding, offboarding, and benefits administration across multiple regions
• Process scaling: Identify and implement process improvements to automate manual tasks and scale HR operations for a growing global workforce.
• Contractor management: Oversee the lifecycle and compliance documentation for global independent contractor and vendor partners
• Documentation management: Prepare employee-related documentation, including employment verification letters, internal transfers, promotion letters, and contract amendments.
• Service excellence: Serve as a primary point of contact for employee inquiries via Jira, Slack, and email, ensuring professional and timely resolution.

Global Benefits And Leaves Administration

• Benefits plan administration: Support the administration of global employee health, dental, and retirement plans.
• Leave management: Lead the end-to-end global leave lifecycle, serving as a dedicated and empathetic partner to employees and managers from the initial request through the duration of the leave and final reintegration.
• Payroll coordination: Partner with Finance to manage the flow of payroll-impacting data (e.g. new hires, exits, leaves, and salary changes), ensuring all updates are submitted accurately and in adherence to payroll processing deadlines.
• Other duties may be assigned

What You’ll Bring

• Experience: 2+ years of experience in HR administration or a People Operations role, ideally within a SaaS or technology company.
• Education: Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience.
• Technical proficiency: High comfort level navigating GSuite, Slack, and project management/ticketing software (Jira, etc.); hands-on experience maintaining an HRIS; experience with identifying and implementing changes and improvements to automate repetitive tasks / processes.
• Global mindset: Understanding of the complexities involved in supporting employees across different countries and time zones.
• Core skills: Exceptional attention to detail and organizational skills, strong communication skills with a focus on providing excellent internal customer service, and the ability to handle sensitive and confidential information with discretion.

You’ll Stand Out If You Have

• Experience with BambooHR
• Benefits/Pension administration experience in Canada, United States and the Netherlands
• Familiarity with Employer of Record (EOR) platforms (e.g. Deel, Remote, Atlas)

Compensation

At FreshBooks, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

The total compensation for this role ranges from CA$62,000 – CA$75,000 per year, which may include participation in our incentive programs. Additionally, this position offers an equity grant and immediate enrollment in FreshBooks’ comprehensive benefits program, detailed below.

Perks And Benefits

We understand that you’ll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:

• 🩺 Comprehensive health and wellness benefits. Generous time off including a flexible vacation plan, a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
• 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
• 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don’t have access to a FreshBooks office, you receive a home office credit to set up your home office.
• 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
• 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

About FreshBooks

You’ve probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: At FreshBooks, we believe that small business owners are the backbone of the economy, yet they are often the most underserved when it comes to technology. For over 20 years, we’ve been on a mission to support owners, from the scrappy solopreneur with a big dream to the growing business with employees to manage.

Our leading platform is more than just business software; it’s an all-in-one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love.

We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments – remote, hybrid, and in-office – all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide.

Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at accessibility@freshbooks.com.