Manager, Operational Risk Management Full Time

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Work

The Manager, Operational Risk Management supports the development and ongoing execution of a strong operational risk management program across Equitable Bank, and provides independent oversight and effective challenge (as the second line of defence) to ensure the Bank operates within its established operational risk appetite.

The Core Responsibilities!

The Manager, Operational Risk Management role main objective is the advancement of operational risk management practices in support of regulatory requirement OSFI E21 guideline.

Operational Risk Management

• Support the business activities related to implementation of various risk identification tools: the new initiative risk assessment (NIRA) and the Risk and Control Self-Assessment (RCSA)
• Evaluate and challenge Key Risk Indicator (KRI) reporting to validate accuracy and identify trends.
• Lead the development, administration and maintenance of the Bank’s Governance, Risk Management and Compliance (GRC) tool (Resolver), identifying system led automation opportunities for current processes and promoting operational efficiencies.
• Provide oversight to the business through assessments, ensuring remediation / action plans are appropriately addressed, monitored, reported and escalated, as necessary.
• Oversee the management of the Operational Risk Event life-cycle
• Responsible for providing effective independent oversight and challenge of the business operations and risk profile to ensure that risks have been appropriately identified and managed.
• Provide guidance, oversight, review and effective challenge of Enterprise issue remediation until closure.
• Provide recommendations on potential emerging risks and significant events which could have a material impact on the successful achievement of corporate objectives.
• Assist with operational risk training programs and program awareness delivery.

Operational Risk Governance & Oversight

• Contribute to reviews and updates to operational risk policies, guidelines and standards.
• Create and maintain operational risk management guidelines, manuals and tools.

Information Technology & Security Risk

• Through oversight activities, ensure that technology issues are identified, remediated and reported to senior management within established monitoring and escalation parameters.

Business Advisory

• Assist with oversight activities with business units to enhance the management of operational risk.

Risk Reporting

• Support regularly scheduled and ad-hoc risk reporting and analytics to support senior management reporting.

Let’s Talk About You!

• Undergraduate degree in finance, economics, business administration or commerce complemented by a professional designation in finance or accounting.
• 3-5 years of experience in an operational risk and/or information technology risk oversight role in a financial institution.
• Risk Management certification such as, Canadian Risk Management Designation (CRM) would be considered an asset.
• Demonstrated advanced technology proficiency, including expert-level Microsoft Office skills (Excel, PowerPoint, Word), Power BI data modeling and dashboard development, and the ability to leverage digital tools to enhance risk reporting, analytics, and operational efficiency
• Advanced knowledge of risk management, compliance matters, and corporate governance in Canadian Financial Institution environment.
• Strong analytical and quantitative skills and problem-solving abilities. Strong attention to detail.
• Strong written and verbal communication skills coupled with meeting facilitation abilities and presentation skills.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!