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About The Position
North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front office operations and elevate the patient and team experience across our practice. This role is responsible for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while ensuring operational excellence, compliance, and alignment with NPOS standards. This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance environment and takes genuine pride in developing people, driving results, and delivering exceptional patient and referral partner experiences. The Practice Operations Manager serves as a key partner to Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing environment. At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.
Requirements
- Minimum 1–2 years of supervisory or management experience in a healthcare or medical office setting
- Comprehensive knowledge of front office operations, scheduling systems, and healthcare compliance standards
- Demonstrated success in staff training, coaching, and performance management
- Proven experience working in direct partnership with physicians and senior organizational leadership
- Exceptional organizational, communication, and leadership capabilities
- Polished professional presence with an unwavering commitment to patient-centered service excellence
Nice To Haves
- Experience in oral surgery, dental specialty, or multi-location healthcare environments
- High proficiency in practice management software; DSN platform experience strongly preferred
- Experience managing referral partner relationships and community-level outreach
- Familiarity with inventory management, vendor coordination, and budget oversight
- Strong conflict resolution, disciplinary documentation, and employee relations skills
Responsibilities
- Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence to NPOS standards and service excellence
- Lead onboarding, training, and ongoing professional development of all front office staff
- Ensure delivery of exceptional customer service to patients, families, and referring providers at every point of interaction
- Collaborate with Physicians and Clinical Management to align scheduling priorities with operational capacity and patient care goals
- Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in partnership with the Regional Manager and Clinical Leadership
- Conduct structured 90-day and annual performance reviews with documented feedback and development goals
- Administer corrective and disciplinary action when necessary, with thorough documentation and consistent policy application
- Build and sustain trusted referral partner relationships, serving as a visible ambassador for the practice
- Manage front office electronic systems, vendor relationships, and routine maintenance coordination
- Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment
- Manage and maintain accurate cosmetic injectable inventory across office locations
- Coordinate facility repairs and maintenance to ensure a safe, professional patient environment
- Prepare and deliver operational reports as directed by the Regional Manager
- Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
- Serve as the primary escalation point and daily resource for the front office team, maintaining operational continuity