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Job Description
As an Airline Customer Service Representative, you will play a vital role in ensuring a pleasant travel experience for our customers. Your primary responsibilities will include:
– **Greeting Passengers**: Welcome travelers at the airport, providing a friendly atmosphere as they arrive.
– **Assisting with Check-in**: Help passengers check in for their flights, ensuring all necessary documentation is in order.
– **Handling Inquiries**: Answer questions related to flight schedules, baggage policies, and ticketing procedures, ensuring passengers receive the information they need.
– **Resolving Issues**: Address any problems or concerns related to flight disruptions, lost baggage, or service complaints in a calm and efficient manner.
– **Coordinating with Team Members**: Work collaboratively with other airline staff to ensure smooth operations and a seamless travel experience for customers.
The ideal candidate will possess strong communication skills, allowing them to effectively assist and inform passengers. You should have a positive attitude and be able to handle stressful situations with ease. Attention to detail is essential to ensure accurate handling of passenger information and workloads. Must be comfortable working in a fast-paced environment and be a team player, as cooperation with colleagues is crucial for success in this role. A passion for customer service and a willingness to learn is key, especially for those with little or no prior experience in the aviation industry.
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Experience
0 – 1 Years
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No. of Openings
40
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Education
10th Pass
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Role
Airline Customer Service Representative
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Industry Type
Aviation / Airline / Aerospace
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
kolkata