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About The Position
Busy and growing eye care practice in search of a patient care coordinator with a proven track record of accurate work product in a very fast-paced environment. This position is located in Ruston, LA. The Patient Care Coordinator is responsible for greeting patients, accurately checking patients into appointments, and updating patient information while providing exceptional customer services to all guests in an attentive, friendly, and efficient manner. They will join a dedicated and energetic team with a passion for patient care.
Requirements
- Proven record of working in a fast-paced environment required
- Ability to multi-task effectively and work with a team, quick thinker
- Perform with a high level of accuracy under pressure
- Interpersonal skills, strong verbal and written communication
Nice To Haves
- Medical office experience preferred, not required
Responsibilities
- Greets patients in a polite, respectful, and cheerful manner; provide patients with clear instructions and directions
- Check-in all patients. Review patient paperwork for accuracy and completion
- Update patient demographic information as needed
- Obtain insurance information and scan paperwork into computer system
- Answer patient questions regarding insurance benefits and payments
- Maintain patient confidentiality and adhere to HIPAA guidelines
- Verify medical and vision insurance, contact insurance companies
- Informs front office manager if patient satisfaction has been compromised
- Answer the phone: address patients’ needs and concerns, schedule appointments, answer billing and insurance questions
- Follow up with a clinical team member if patient has any questions or concerns about their treatment
- Maintain communication with clinical team to ensure timely patient care
- Perform other duties, as required
Benefits
- health insurance
- retirement
- PTO