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About The Position
Vidalta Residential, founded in 2015, is a property management organization focused on creating exceptional living experiences in the multifamily sector. With a commitment to excellence and a ‘resident and employee first’ philosophy, Vidalta aims to set unparalleled standards in every community. The company manages a substantial portfolio across the Southern United States, cultivating welcoming and inclusive environments. Vidalta fosters a high-performance culture through collaborative teamwork, continuous professional development, and a passion for outstanding service and sustainable solutions. The Leasing Consultant is a pivotal role responsible for the successful leasing and strategic marketing of residential apartment units, with the primary objective of achieving high occupancy rates and fostering positive, long-term resident relations. This position requires superior sales acumen, exceptional customer service skills, and strong organizational capabilities, serving as the principal liaison for both prospective and current residents.
Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of demonstrable experience in sales, customer service, or property management leasing.
- Exceptional written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management skills.
Nice To Haves
- Prior experience utilizing property management software (e.g., Yardi, RealPage, AppFolio).
- Demonstrated knowledge of Fair Housing laws and associated regulations.
- Possession of a valid driver’s license and reliable personal transportation.
- Being bilingual is a plus.
Responsibilities
- Conduct comprehensive property tours for prospective residents, effectively highlighting all community amenities, features, and benefits.
- Respond promptly and professionally to all prospective resident inquiries (via phone, email, or in-person walk-ins) and execute regular follow-up protocols to successfully secure lease agreements.
- Accurately process all rental applications, including performing necessary background checks, income verification, and preparing official lease documentation.
- Meet and exceed established monthly and annual leasing goals for both occupancy and renewal rates.
- Maintain continuous awareness of current local market conditions, competitor pricing strategies, and emerging leasing trends to ensure effective property positioning.
- Professionally and promptly manage all resident inquiries, concerns, and maintenance requests, escalating complex issues to the Property Manager when necessary.
- Coordinate and facilitate seamless move-in and move-out processes, ensuring a smooth transition for all residents.
- Actively participate in the planning and execution of strategic resident events and retention programs.
- Proactively promote positive resident relations to maximize lease renewals and encourage resident referrals.
- Maintain meticulous and up-to-date resident and property files, ensuring accuracy in both physical and electronic formats.
- Ensure the accurate and timely input of all prospect and resident data into the designated property management software (e.g., Yardi, RealPage).
- Ensure strict compliance with all relevant federal, state, and local legislation, including all Fair Housing regulations.
- Prepare and process various reports, including data on occupancy status, prospective resident traffic, and lease renewal rates.
- Support the execution of the community’s strategic marketing plan, which includes managing social media presence, maintaining online property listings, and coordinating local outreach efforts.
- Regularly inspect vacant units and common areas to ensure they consistently meet high presentation standards.
- Distribute marketing materials and promotional flyers as required.
- Support the Preferred Employer Plan and Resident Referral programs.