Float Residential Specialist Full Time

About The Position

Requirements

• High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
• Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
• Able to communicate and work effectively with a diverse group of voices.
• Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants.
• Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
• Demonstrated ability to work with diverse populations.
• Ability to work independently as well as courteously and effectively in a team environment.
• Ability to perform a variety of duties, often changing from one task to another.
• Excellent written and verbal communication skills.
• Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.

Nice To Haves

• Experience with diverse, low-income, homeless, or special needs population is desired.
• Previous employment in social services, supportive housing, or mental health desired.

Responsibilities

• Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
• Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
• Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
• Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence: Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life’s challenges.
• Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
• Partner and problem solve with creating plans that address concern or issues.
• Assists tenants with unit services and can include but not limited to, re-entry into individual units.
• Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
• Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
• Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
• Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.
• Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
• Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
• Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks
• Facilitates access to building areas for contractors, repair and service representatives and vendors.
• Assist with pest control, including heat treatment for bedbugs
• Moves building and unit furniture, as needed
• Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)
• Checks all radios at the start and end of all shifts
• Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports
• Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings.
• Practices a cooperative work approach and promotes teamwork among co-workers.
• Other duties as assigned by Float Manager, Site Director, or Residential Services Manager.

Benefits

• For a full list of our benefits, please go to https://plymouthhousing.org/benefits-staff/