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About The Position
The Hospitality Shift Lead is the ambassador of the guest experience — the first and last impression every guest has when they visit a goop kitchen location. This is a hands-on hourly leadership role for someone who takes pride in great hospitality, naturally steps up to support their teammates, and holds a high bar for every detail guests see, feel, and experience. You’ll guide the front-of-house team during your shift, uphold service and cleanliness standards, and work closely with management and kitchen staff to keep operations running smoothly from open to close.
Requirements
- Prior restaurant or hospitality experience required
- Comfortable with digital ordering systems and guest-facing technology
- Strong communication skills and a natural ability to support and motivate a team
- Detail-oriented with high standards for cleanliness and presentation
- Able to stay calm, organized, and focused in a fast-paced environment
- Comfortable working evenings, weekends, and holidays as needed
- Able to stand for extended periods and lift up to 25 lbs
Nice To Haves
- previous shift lead or supervisory experience a plus
- Passion for food, hospitality, and creating exceptional guest experiences
Responsibilities
- Welcome every guest with warmth and intention — greeting with a smile, and thanking them as they leave
- Maintain an active presence on the floor, anticipating guest needs and turning service challenges into positive moments
- Assist guests with the digital ordering experience including the app and website; support credit card purchases and activations as needed
- Be knowledgeable about the goop kitchen Loyalty program and share that knowledge with guests
- Ensure accurate order handoff to guests and delivery drivers, following Perfect Packing Procedures and verifying every order before it leaves
- Set up, maintain, and close all guest-facing areas — lobby, patio, dining room, and restrooms — to the highest standards of cleanliness and presentation
- Maintain the exterior appearance of the location including entry doors, windows, and outdoor areas throughout the shift
- Act as the go-to point of contact for the team when management is not on the floor, keeping communication clear between front-of-house and kitchen
- Support teammates in real time, helping the team stay focused, motivated, and organized during high-volume periods
- Flag any issues or concerns to management promptly
- Contribute to a workplace where teammates feel supported, respected, and proud of the work they do
- Lead by example with professionalism, positivity, and accountability
- Reflect goop kitchen’s commitment to people-first culture in everything you do
