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About The Position
Responsible for providing excellent service and maintaining strong professional relationships in the Bank with all associates. Professionally, courteously, and promptly assist with resolving associate’s questions and/or problems. Responsible for complete knowledge of a broad variety of financial services handled by Banking Center Associates; in order to support their questions, and/or problems. Including but not limited to the following: Opening and closing accounts, renewing time deposit/IRA accounts, account maintenance for all products, and problem resolution. Has extensive knowledge of all complex deposit products.
Requirements
- Associate degree/two years of related experience and or training; or the equivalent combination of education and work-related experience.
- Knowledge of the Bank’s products, services, and policies/procedures.
- 1 year Customer Service and or Banking Center experience.
- Excellent communication and public relations skills.
- Excellent computer skills.
- Well organized.
- Ability to work well under pressure.
- Ability to work with different personalities, and all levels of job responsibilities.
- Ability to work overtime as needed or required.
Responsibilities
- Assumes responsibility for the effective and professional performance of financial service functions.
- Works closely with all Banking Center Associates relating information.
- Provides Bank personnel with excellent services via phone calls, and emails.
- Presents and explains products and services to Bank Associates; including but not limited to opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds and wires.
- Solves problems by listening, collecting data, and securing answers.
- Maintains and projects the Bank’s professional reputation, while adhering to the Bank policies.
- Consistently maintaining knowledge and training for all new and changing services, products, policies, and procedures.
- Assist associates with trouble shooting issues with errors received while using BPM.
- Having complete knowledge of the share drive and how to navigate and direct associates to the proper procedure.
- Completes required maintenance accurately, and promptly.
- Other duties as assigned.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Keeps management informed of problems.
- Assist the entire team in all aspects.
- Assists management as needed with maintenance, and or training.
- Assumes responsibility for related duties as required or assigned.
- Assists other departments, as necessary
- Performs related clerical duties as needed.
- Keeps work area clean, secure, and well maintained.
- Maintains the privacy of customer information.
