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About The Position
The West End Social Bar Back is responsible for providing the highest quality of service and hospitality to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the bartender with receiving and delivering guests orders.
Requirements
- Strong verbal and written communication skills with guests, team members, and management.
- Active listening and problem-solving abilities to address and resolve guest or employee concerns.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Demonstrated initiative and ability to anticipate guest and operational needs.
- Strong organizational skills with attention to cleanliness, efficiency, and productivity.
- Ability to apply and understand information, policies, and procedures to achieve operational goals.
- Flexibility to cross-train in other areas of hotel operations as needed.
- Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
- Consistent attendance and punctuality aligned with business needs.
Nice To Haves
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Responsibilities
- Greet, serve, and engage with guests in a friendly, courteous, and professional manner.
- Deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.
- Deliver room service orders accurately, ensuring proper payment.
- Provide beverage service (coffee, tea, water, soda, lemonade, alcohol) promptly, keeping glasses filled.
- Assist with bar operations such as restocking, assisting in completing beverage tickets, and assisting the bartender with daily duties.
- Maintain knowledge of menus, daily specials, and outlet offerings.
- Perform opening, closing, and side-work duties per assigned station and checklists.
- Pre-bus and clear the bar and tables promptly; maintain clean, stocked, and organized service areas.
- Answer phones professionally and handle guest inquiries efficiently.
- Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
- Follow safety protocols, including knowledge of emergency procedures.
- Attend required meetings and trainings, and perform other duties as assigned by management.
Benefits
- Medical
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Basic AD&D
- 401K eligibility
- 401K Match
